At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Role and the Team:
In this position, you will be responsible for overseeing CRM solutions that enable our global B2C account management and sales teams to operate with maximum efficiency. Your role will involve ensuring that these solutions are seamlessly integrated and optimized to enhance productivity and streamline processes, while collaborating with cross-domain partners to understand the changing needs. Your expertise will be instrumental in crafting a robust CRM environment that facilitates smooth operations and cultivates continuous improvement across our global network.
What You Will Accomplish:
Closely partner with a variety of business partners to understand their specific processes, challenges and opportunities.
Collaborate with internal Salesforce product owners to translate business requirements into technical solutions.
Communicate evolving business priorities to the Salesforce counterparts, managing risks and issues, and escalating them to senior stakeholders for resolution.
Work alongside Salesforce technical teams to validate solutions, ensuring they meet business requirements and deliver value.
Coach and facilitate champion users across various teams to enhance their success and efficiency in using CRM tools.
Provide ongoing production support, responding to user issues and collaborating with technical teams to analyze and resolve reported system issues.
Research new and innovative CRM solutions and technologies to continually enhance our platform capabilities.
What You Will Bring:
7+ years of experience working in project or product management roles
Experience with Salesforce is essential, especially Sales Cloud
Exceptional stakeholder management skills with the ability to build strong relationships and communicate effectively.
Excellent interpersonal skills, ability to bridge the gap between technical teams and business stakeholders
Experience working in an agile environment is advantageous.
This position necessitates partnership with North American teams and may involve working extended hours.
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