At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Customer Management **Job Sub** **Function:** Customer Service Operations **Job Category:** Professional **All Job Posting Locations:** Istanbul, Turkey **Job Description:** At Johnson & Johnson, we’re seeking a passionate and skilled **CRM Manager Turgan** to join our team! This is a fantastic opportunity to play a vital role in shaping our customer relationship management strategies and ensuring our organization thrives in a dynamic environment. **Your key responsibilities:** **CRM Practice and Data Analysis** + Lead CRM operations, configuration, and user support with a focus on driving business impact by enabling seamless collaboration across technical and commercial teams. + Optimize CRM strategies to empower decision-making and streamline business operations for commercial, medical, marketing, and market access departments. + Design and implement refined segmentation modeling to elevate targeted marketing and customer-centric strategies. + Define and monitor CRM performance metrics, ensuring rapid resolution of system issues while maintaining superior data quality to enhance organizational efficiency. + Cultivate strategic partnerships with third-party suppliers and internal stakeholders, ensuring robust database management and CRM platform execution that drives organizational goals. + Strategically uphold compliance with Healthcare Business Integrity, Legal, and Privacy standards to ensure CRM initiatives align with governance and regulatory requirements. **Field Force Efficiency** + Strategically elevate field force effectiveness by delivering impactful CRM training and resources to support standardized business practices and optimize workflows. + Harness advanced analytics to enable data-driven insights that empower the field force in creating optimized territory plans and achieving strategic sales objectives. + Monitor field force assignments and individual CRM KPIs, ensuring alignment with overarching business outcomes and organizational priorities. **Collaboration with Other Functions** + Influence and align CRM functionalities with strategic organizational priorities by partnering with management to enhance cross-functional impact. + Collaborate with analytics and technical teams to implement precise measurement and tracking strategies across all customer engagement channels. + Jointly lead CRM-driven initiatives with Digital Multichannel Management to refine customer communication through behavioral insights and digital marketing strategies. + Strengthen marketing, sales, and field force alignment to foster stronger customer relationships, elevate commercial excellence, and enable informed decision-making across departments. + Empower brand teams with data-driven insights and modern segmentation strategies to optimize customer engagement and targeting precision. **Organization** + Design and implement efficient business models with clear processes that support core functions and growth-driven CRM enhancements to maximize organizational impact. + Strategically influence customer segmentation and field force sizing by leveraging advanced data analytics for impactful decision-making. + Develop frameworks to justify and prioritize CRM initiatives, ensuring alignment with organizational objectives and maximizing business efficiency. + Safeguard compliance practices that align with local laws and global standards, including the Foreign Corrupt Practices Act and Policy on Business Conduct, to maintain ethical and legal integrity. **Qualifications:** + **Education** : Bachelor degree or higher. Preferably in Information Technology, Business Administration, or Pharmacy. + **Experience** : 5-10 years’ experience, with minimum 4 years in CRM management or Pharmaceutical Field Force Management + Fluent in Turkish & English **Knowledge / skills** **:** + Strong analytical skills + Excellent communication, presentation, writing, and documentation skills + Advanced level skill set of Microsoft Office Suite + Excellent Time Management and organizational skills in order to handle multiple tasks + Experienced in commercial and sales management. + Ability to develop effective relationships with key stakeholders within the organization. + Proven ability to manage change and business integration. + Experience working in a team – orientated, collaborative environment + Collaborate in planning, design, development and deployment of any new applications, and/or enhancements to existing application + Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs and flow charts + Strong understanding of technological systems and business processes as well as experience working with application data and data relationships. + Experienced in the application of segmentation and predictive modeling + Demonstrated project management skills + Extensive analytical, mathematical and creative problem-solving skills + Excellent understanding of the organization’s goals and objectives + Excellent written and oral communication, listening and interpersonal skills + Ability to communicate ideas in both technical and user-friendly language + Highly self-motivated and directed + Ability to effectively prioritize and execute tasks in a high-pressure environment + Strong customer service orientation