CRM Manager
Nigel Frank International Limited
Job description
A mission-led organisation undergoing a digital transformation is looking for a CRM Manager to lead the development and optimisation of Microsoft Dynamics 365. This is a strategic yet hands-on role focused on embedding CRM at the heart of operations, driving insight, automation, and cross-functional efficiency. Working on a hybrid basis (3 days per week in office), the CRM Manager will play a key role in enabling personalised, data-driven support to a wide and valued community. UK-based applicants only - sponsorship is not available.
Role & Responsibilities
*
Lead the ongoing configuration, development, and improvement of Microsoft Dynamics 365
*
Manage CRM architecture, permissions, workflows, and business automation
*
Oversee data governance, quality control, and GDPR compliance
*
Drive the integration of CRM with finance, events, and volunteer management systems
*
Deliver training and user documentation to support organisation-wide adoption
*
Support the development of engagement models and journey mapping using CRM data
*
Provide actionable insights through custom reporting and dashboards
*
Champion best practice and system optimisation in alignment with strategic goals
Skills & Qualifications
Essential
*
Proven experience managing and developing Microsoft Dynamics 365 CRM
*
Strong understanding of CRM architecture, integrations, and business automation
*
Experience with data governance, GDPR compliance, and consent management
*
Skilled in translating business needs into CRM functionality
*
Confident communicator with experience in training and stakeholder engagement
Desirable
*
Experience in the charity or non-profit sector
*
Knowledge of Power Platform, Customer Insights, or Dynamics 365 Marketing
*
Familiarity with case management, supporter engagement, or fundraising systems
Benefits
*
10% employer pension contribution (with 5% employee contribution)
*
Life assurance from day one
*
Access to Employee Assistance Programme
*
Flexible hybrid working (3 days per week in office)
*
A meaningful role with real impact in a national organisation supporting vital communitiesApply
CRM Manager
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Job DescriptionA mission-led organisation undergoing a digital transformation is looking for a CRM Manager to lead the development and optimisation of Microsoft Dynamics 365. This is a strategic yet hands-on role focused on embedding CRM at the heart of operations, driving insight, automation, and cross-functional efficiency. Working on a hybrid basis (3 days per week in office), the CRM Manager will play a key role in enabling personalised, data-driven support to a wide and valued community. UK-based applicants only - sponsorship is not available.
Role & Responsibilities
*
Lead the ongoing configuration, development, and improvement of Microsoft Dynamics 365
*
Manage CRM architecture, permissions, workflows, and business automation
*
Oversee data governance, quality control, and GDPR compliance
*
Drive the integration of CRM with finance, events, and volunteer management systems
*
Deliver training and user documentation to support organisation-wide adoption
*
Support the development of engagement models and journey mapping using CRM data
*
Provide actionable insights through custom reporting and dashboards
*
Champion best practice and system optimisation in alignment with strategic goals
Skills & Qualifications
Essential
*
Proven experience managing and developing Microsoft Dynamics 365 CRM
*
Strong understanding of CRM architecture, integrations, and business automation
*
Experience with data governance, GDPR compliance, and consent management
*
Skilled in translating business needs into CRM functionality
*
Confident communicator with experience in training and stakeholder engagement
Desirable
*
Experience in the charity or non-profit sector
*
Knowledge of Power Platform, Customer Insights, or Dynamics 365 Marketing
*
Familiarity with case management, supporter engagement, or fundraising systems
Benefits
*
10% employer pension contribution (with 5% employee contribution)
*
Life assurance from day one
*
Access to Employee Assistance Programme
*
Flexible hybrid working (3 days per week in office)
*
A meaningful role with real impact in a national organisation supporting vital communitiesApply
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