Job description

CRM Manager

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Job Description
We're looking for an experienced Dynamics 365 CRM Manager to lead the ongoing development, optimisation, and integration of Microsoft Dynamics 365 CE. This is a key role driving a major digital transformation to enhance engagement, data quality, and operational efficiency. You'll work closely with stakeholders to ensure the CRM empowers teams to make informed, data-led decisions and deliver impactful services.

Roles and Responsibilities

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Develop, configure, and customise D365 CE to meet business needs
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Lead data governance, quality, and GDPR compliance
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Manage integrations with other systems and platforms
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Oversee data models, segmentation, and reporting dashboards
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Provide actionable insights to support strategic planning
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Deliver training, create user guides, and promote best practice
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Act as the CRM champion, driving adoption and continuous improvement

Skills and Qualifications

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Proven experience managing and developing Microsoft Dynamics 365 CE
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Strong understanding of CRM architecture, data structures, and integrations
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Experience with data governance and GDPR compliance
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Ability to translate business requirements into technical solutions
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Excellent documentation and stakeholder engagement skills
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(Desirable) Charity or NFP sector experience
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(Desirable) Familiarity with Dynamics 365 Marketing, Power Platform, or Customer Insights

Benefits

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10% employer pension contribution (with 5% employee contribution)
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Life assurance from day one
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Access to an Employee Assistance Programme
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Be part of a supportive organisation driving real impactApply