Develop and implement comprehensive CRM strategies to enhance customer satisfaction and retentionLead and manage a team of CRM professionals, providing guidance and support to achieve departmental goalsCollaborate with sales, marketing, and customer service teams to ensure alignment and integration of CRM initiativesAnalyze customer data and feedback to identify trends, preferences, and areas for improvementUtilize CRM tools and technologies to automate processes and optimize customer interactionsMonitor and report on CRM performance metrics, providing insights and recommendations for continuous improvementDevelop and maintain strong relationships with key customers, addressing their needs and concernsStay updated on industry trends and best practices to drive innovation and competitive advantageEnsure compliance with data privacy regulations and ethical use of customer informationBachelor's degree in Business Administration, Marketing, or a related fieldMaster's degree in Business Administration or relevant field (preferred)10-14 years of experience in CRM within the real estate industryDemonstrated track record of successful leadership and strategic management in CRMProven experience in driving customer satisfaction, retention, and loyalty