At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

 

To make a difference with us, all you need to do is bring your human best.

 

What will your story be? Apply now!  

Learn more: jti.com

 

 

 

CRM Analyst

 

What will you do - Responsibilities:
 

Creating and managing customer segmentation within databases to support direct marketing campaigns (email, SMS, push, digital) Analyzing consumer data and purchasing behavior to identify actionable insights and opportunities to improve CRM performance; Integrating data from multiple sources and systems (e.g., CDP, campaign platforms, sales systems) — working with relational databases and data warehouses (SQL); Automating analytical and marketing processes — developing scripts and tools to support scalable CRM operations Working with direct marketing automation and direct communication tools Building reports and dashboards (e.g., in Excel, Power BI, Tableau) for marketing and sales teams Monitoring campaign effectiveness (open rate, CTR, conversion, revenue) and delivering data-driven recommendations for future improvements Participating in transformational projects related to customer data, personalization, loyalty, and digital channel development

 

Who are we looking for - Requirements:  
 

Higher education (Master’s or Bachelor’s degree) in quantitative disciplines, computer science, programming, databases, SQL Minimum 2 years of experience working with databases, SQL, and Excel. Experience in collaborating with business teams is a plus. Prior experience in campaign performance analysis and results reporting is highly desirable. English - good (both verbal and written) B2 Experience working with database Advanced Excel skills (pivot tables, Power Query, logical and aggregate functions)\ Excellent knowledge of SQL (mandatory requirement) Openness to working in a regulated environment (experience in FMCG, Tobacco, or Pharma is a plus

 

Nice to have:

 

Familiarity with R or Python programming (especially for data analysis and automation Experience working with CDP (Customer Data Platforms), DWH (Data Warehouses), and marketing automation systems
Proficiency in data visualization tools (e.g., Power BI, Tableau, Looker Studio   What you can expect   Employment based on an employment contract; Professional training support during the onboarding period; A personalized approach to your development plan, including participation in certified training sessions led by external and internal trainers; An attractive benefits package, including: private healthcare, a sports card, life insurance, and a retirement plan (take advantage of our cafeteria system!); Work in a 50/50 hybrid system; Working alongside people from different teams who enjoy collaborating and spending time together

 

 

Are you ready to join us? Build your success story at JTI. Apply now

 

Next Steps:

 

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

 

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.