CRM Job ID 215241 Posted 04-Apr-2025 Role type Full-time Areas of Interest Facilities Management, Property Management Location(s) Faridabad - Haryana - India, Ghaziabad - Uttar Pradesh - India, Greater Noida - Uttar Pradesh - India, Gurgaon - Haryana - India, New Delhi - Delhi - India, Noida - Uttar Pradesh - India **Role** - CRM (Customer Relations Manager) **Responsibilities** + Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. + Generates and dispatches service request work orders for completion by vendors. + Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction. + Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information. + Contacts customer for additional information and communicating the resolution or progress of customer complaints. + Runs, reviews, and distributes various reports as necessary. + Provides informal assistance such as technical guidance and/or training to co-workers. + **Desired Candidate Profile** + Good communication skills + Should have experience in Residential CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)