Job Description:

Job Title: Crisis Services Supervisor (Evenings)

Location: Springfield, Missouri

Department: Crisis Services

Employment Type: Full-time

Job Summary:
Join our dedicated team as a Crisis Services Supervisor, where you will play a vital role in overseeing crisis teams and ensuring compliance with all DMH and CARF expectations. This position offers the opportunity to lead a compassionate team, provide critical crisis intervention, and make a meaningful impact in the lives of individuals in need. We are looking for a skilled leader who is committed to fostering a supportive environment, promoting community understanding of mental health, and enhancing the response to mental health concerns. Your expertise in crisis management and team supervision will be essential in guiding our staff and ensuring the delivery of high-quality services.

In this role, you will supervise crisis teams, provide assessment and mobile response, and monitor staff documentation to assist in required reporting. You will also represent Burrell Behavioral Health in the community, facilitating outreach and education while developing partnerships to integrate crisis services effectively.

The Crisis Services Supervisor position offers…
• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
• Comprehensive Training - Learn and develop skills with our robust on-the-job training
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:
• Supervise crisis teams to ensure compliance with DMH and CARF expectations.
• Provide telephone and face-to-face crisis intervention, documenting all contacts appropriately.
• Regularly review and monitor written documentation, providing corrective feedback and employee discipline as needed.
• Represent Burrell Behavioral Health in the community through outreach, information, and education.
• Coordinate necessary service delivery for clients, including 1:1 staff supervision and field mentoring.
• Facilitate the hiring and training of new staff as needed.
• Manage crisis staff within assigned teams, overseeing hiring, training, professional development, and evaluations.
• Present educational material in public forums to promote community understanding of mental health.
• Develop and maintain partnerships within the community to integrate crisis services.
• Provide crisis intervention services and participate in emergency services as needed.
• Responsible for team scheduling to ensure all 24/7 crisis shifts are appropriately staffed.
• Assist in overseeing communication and collaboration between various programs within Burrell.
• Conduct staff meetings to foster communication and build supportive professional relationships.
• Perform other duties as assigned by the Director of Crisis Services or Burrell Administration.

Education, Experience, and/or Credential Qualifications:
• Requires a master’s degree or higher in psychology, social work, counseling, or a related behavioral health field.
• Must be an experienced, qualified mental health professional.
• Professional license preferred (PLPC, LPC, LMSW, or LCSW).

Additional Qualifications:
• Must complete CPI, First Aid, and CPR certifications.
• Ability to establish effective relationships via telephone and personal contacts.
• Strong communication skills for engaging with community groups, employees, and clients' families.
• Demonstrated adaptability and initiative in a dynamic work environment.
• Must demonstrate competencies in crisis intervention, safety, and legal issues prior to removal from probationary status.

Physical Requirements:
• While performing the duties of this job, the associate is frequently required to sit and stand for extended periods (2-4 hours); walking may be required for short periods when conducting field-based activities.
• Must frequently use hands and fingers to write, type, operate a mouse, file documents, and otherwise handle documents.
• Must occasionally lift and/or move up to 50 pounds.

Brightli is on a Mission:
Join us in our mission to change and save lives. If you are passionate about making a difference in the field of mental health and leading a dedicated team, we encourage you to apply today!

Keywords: Crisis Services Supervisor, Mental Health, Crisis Intervention, Team Leadership, Community Outreach, Behavioral Health, Supervision, Program Compliance, Emergency Services, Professional Development

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.