Our residential programs embrace a Housing First, Harm Reduction philosophy to meet our participants where they are. We are widely recognized across Allegheny County for providing the highest quality of support and service to our participants, and serve individuals diagnosed with behavioral health and substance use disorder. There are minimal rules that individuals must follow in order to assure a safe environment for all program participants.  This allows for a long period of engagement that gives residents time to develop trust in staff and the program.

The purpose of this position is to greet all customers, patients, and visitors. This position will conduct all safety research on all patients and visitors who access the building. This position will also assist in managing the front desk as well as supporting the milieu as needed. This position will assist program leadership in development and implementation of safety management for the walk-in and residential environment.

Responsibilities:

 Team Collaboration & Communication

Participate in interdisciplinary meetings and assigned committees Answer telephones, direct calls, and provide appropriate information Assist in orientation of new crisis staff

Safety & Security

Maintain a safe and secure environment by enforcing UPMC policies and procedures Perform safety searches on all patients and visitors entering the building Respond to crisis situations as part of a team Report safety concerns involving patients, visitors, or staff immediately Handle disruptive individuals using verbal de-escalation; physical intervention as a last resort

Customer Service & Support

Provide customer service to patients, visitors, and staff Demonstrate knowledge of mental health laws in interactions

Documentation & Incident Management

Complete reports and incident documentation as needed Manage evidence, valuables, and lost/found items appropriately