At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Exciting Opportunity as a Credit Support Specialist – Bristol Office

Join our dynamic team in Bristol as a Credit Support Specialist! This is a Bristol office based role, training will be in office for 3 months and then minimum of 1 day a week based in the office.

Key Purpose of the role:

Production of invoice & Billing reports

Primary responsibility for the processing of direct debits. This critical payment method allows Ayvens to manage and forecast cashflow as well as ensuring the collection of payments in line with customer expectations

Ensures that Ayvens remains compliant issuing regulatory notices and statements to customers

To ensure prompt query resolution to facilitate payment

To assist with the prompt payment of outstanding invoices

Key Responsibilities

Submission, management and processing of Direct Debit activity

Provision of bespoke invoice and Billing reports in line with customer requirements to enable the consolidation of invoicing

Compliant production and issue of Statutory Statements & Notices, specifically Annual Statements, Default notices, Notice of Sums in Arrears (NOSIA) & Subsequent Notice of Sums in Arrears (SNOSIA)

Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email

Dealing with/solving queries on invoices with both internal departments and external customers

Deliver a high level of customer service

Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit

Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders

Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change.

What We’re Looking For:

Excellent communication skills: written, verbal, report writing and presenting • Excellent time management, planning, self-organisation skills and an attention for detail

Highly numerate

Proven experience of working under pressure within a process driven role focused on daily KPI’s

Competent in Microsoft Office suite of applications e.g. Excel, Word

Develops others by sharing own experience and expertise

Strong background of delivering excellent customer service

Identify and recognise knowledge of risk

Experience in a previous Billing and/or Credit Control Role (desirable)

What We Offer:

Competitive annual salary between £25,000 - £28,000, depending on experience.

Generous contributory pension scheme.

25 days of holiday plus bank holidays.

Volunteering days for charity work and CSR initiatives.

Flexible working options.

Study support for your professional development.

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.