Job Description:

Customer service representative responsible for a dedicated portfolio of Dealer Financial Services facilities.

Process, analyze and evaluate daily client activity, monitor the receipt of client reports, review the content for irregularities and/or discrepancies and follow up with the client and Loan Officer.Reconcile client Accounts Receivable agings, perform ineligible calculations for Accounts Receivable and Inventory collateral accurately, timely and in compliance with Loan Servicing Standards.Process loan and collateral transactionsReconcile Dealer Financial Services information with detailReconcile interest and fees with maturity and due datesPrepare/verify participation principal, interest and fee settlementsPerform assigned functions/tasks within the team

Enterprise Role Overview:

Less experienced than the Credit Services Representative III. Handles moderately complex customer problems and issues for assigned accounts. Requires a minimum amount of day-to-day supervision. Is able to handle detailed instructions under pressure and a relatively high volume of credits. Has a well-developed expertise/knowledge, but not yet considered to be the "expert" for the assigned area. Has a good working knowledge of the various credit-related products and a good understanding of loan/credit documentation. Takes initiative to work through issues. Is able to perform well in a cross-functional team environment. Typically requires at least 4 to 6 years of experience.

Required Skills: (Must have these skills to be minimally qualified)

2+ years' of data entry experience in a fast paced environmentProficiency with keyboard skills; inputting dollar amounts etc.Customer FocusAnalytical, Conceptual ThinkingInformation Seeking (goes beyond questions that are routine or required in the job)Ability to identify and escalate riskAccountable, Takes OwnershipHighly AccurateQuick learner with aptitude and ability to adjust to a dynamic technological environmentExcellent Communicator both oral and writtenExcellent OrganizationExcellent Time ManagementWorking knowledge of Microsoft Office

Desired Skills:

Dealer Financial Services experienceCommercial credit fulfillment, servicing, operations or lending experienceFour (4) year College Degree (college level accounting courses) or 3 to 4 years related experience, or equivalent.

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.Excels in working among diverse viewpoints to determine the best path forward.Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.Commitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Shift:

1st shift (United States of America)

Hours Per Week: 

40