**About the Role** Canon USA in Burlington, NJ is currently seeking a Credit Representative I (Representative, Credit I). The Credit Representative I is responsible for the timely collection of all items (Rental, Tax, Maintenance, service, supplies etc.) as billed to the customer by Canon U.S.A., Inc. as outlined in the underlying Agreements, SOW's, Addendums, etc. Promote Canon Brand through the use of applicable techniques aimed at balancing collection and customer service efforts. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. **Your Impact** - Carries out the function of collection of accounts receivable and past dues, and coordinates resolution of customer chargeback claims, disputes, and billing issues - Gathers credit and/or reference information - Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports - Responds to inquiries from customers or external collection resources - Coordinates/assists in the application of check, wire transfer, and credit card payments with the Accounts receivable Dept. to ensure proper application - Resolves charge backs and disputed items through contacts the Billing and/or Sales departments, and follow up with customer for prompt collection - Prepares periodic account information - Receives telephone inquires and answer routine questions on department policies - Reports to Credit Supervisor and Credit Manager - Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems - Typically reports to a Supervisor or Manager - Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role **About You: The Skills & Expertise You Bring** - Typically requires general education and/or vocational training but little to no experience - This position requires a high school degree or equivalent - At least one year in a Credit and/or Accounts receivable department or equivalent experience required - A bachelor's degree in a related field will be accepted in lieu of experience - Must be comfortable working with figures and must use tact dealing with customers - Effective P.C. skills necessary, including knowledge of spreadsheet, word processing and communications software through Windows platforms - Strong Interpersonal skills, and ability to work under pressure are needed We are providing the anticipated rate for this role: $19.04 - $24.18 hourly **Company Overview** About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at. **Who We Are** _Where Talent Fosters Innovation._ Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. **What We Offer** You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. **And Even More Perks!** -Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ sitehttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) . \#CUSA **Workstyle Description** Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. **Posting Tags** \#LI-AV1 #PM19 #LI-ONSITE **Location** _US-NJ-Burlington_ **Company** _Canon U.S.A., Inc._ **Requisition ID** _33506_ **Category** _Administrative/Clerical_ **Position Type** _Full-Time_ **Workstyle** _Hybrid_ Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement. Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.