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Position Summary:

This position is responsible for the preparation of credit files for Credit Executive review and approval. This includes obtaining required credit reports using multiple systems and software applications, calling other casinos, banks, and extensive interaction with our guests in person and by telephone or email.

Primary Duties and Responsibilities: includes but not limited to:

Processes new credit applications received via telephone, email, the Mohegan Sun website or in personCreates a Momentum Account for the credit application processVerifies the customer’s identification and secures their signature and credit authorization to obtain necessary credit reportsRequests, verifies, and documents the gaming, bank, and credit bureau reports and obtains verification of the customers residence addressConverts reports and records into a PDF format to be indexed into a record storage software application for future referenceInitiates conference calls with our guests and their bank to verify the guest’s bank account informationNotifies Supervisor of critical information on gaming, bank, and credit bureau reports to ensure good credit decisionsGreets guest in a warm and sincere manner and provides outstanding guest serviceAddresses all guest concerns in a timely mannerAnswers Casino Credit telephones within three rings

Secondary Duties and Responsibilities:

Prints Momentum cards for guestsAssists guests in obtaining win/loss statementsProvides credit information to other inquiring Casino Credit departmentsAssists Cashiering Operations in scanning customer identification and Front Money applicationsCompletes additional assigned duties as available such reconciling monthly invoices for credit and bank reports

Minimum Education and Qualifications:

High School Diploma or equivalentPrevious credit or casino accounting experience or at least one year of general office experienceExcellent computer skills in Word, PDF, Outlook, and Excel

Competencies:  Incumbent will master the following competencies while in this position:

Excellent written, communication, and organizational skillsAbility to multi-task under demanding situationsExtensive guest interaction both in person and via telephone or emailExperience in multiple software applications to facilitate the credit process

Training Requirements:

Must complete and pass the Credit Representative Certification ProgramKnowledge of ACSC, Datamagine, Central Credit, NCC, Equifax, Experian, and SharePoint

Physical Demands and Work Environment:

Must be able to work in a fast-paced environment and be able to handle stressful situations in a calm mannerMust be able to stand or sit for extended periods of timeMust be able to work various shifts, including weekends and holidays, as neededMust be able to provide excellent guest service while interacting with the guestMust be able to work at a front window to assist guests as necessary

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.