McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

FSS Overview: Are you ready to be a pivotal force in Advancing Health Outcomes For All®? Join the Financial Services and Solutions (FSS) organization, where our focus is being a strategic business partner who creates value, provides efficiency, and ensures compliance for McKesson.  In FSS, you'll gain exposure to all McKesson businesses while growing as a finance professional and fostering collaborative relationships with internal and external customers. Our high employee engagement scores reflect a vibrant and diverse workplace where your contributions have a tangible impact on the enterprise. If you're passionate about making a real difference and want to be part of a dedicated team that values professional growth, FSS is the place for you. Join us and energize your career with endless opportunities!

The right candidate to join our FSS team can demonstrate the following competencies: embrace digital transformation, diverse and inclusive collaboration, strategic and analytical thinking, adaptability and growth mindset, and clear and impactful communication.

Job Description: The Onboarding Escalation Analyst supports the Credit organization by managing escalated onboarding requests and ensuring timely, accurate, and policy-compliant processing. This role requires strong analytical skills, attention to detail, and effective communication with internal and external stakeholders. The Analyst serves as a key contributor to process improvement initiatives and represents Credit in cross-functional discussions.

Key Responsibilities:

1. Escalation Management & Turnaround Times

Handle escalated onboarding requests including credit references and state board letters.Ensure cases are processed within defined SLAs.Prioritize requests based on urgency and business impact.Provide detailed justification for exceptions while mitigating risk.

3. Process Improvement & Collaboration

Identify and escalate SLA/process issues with urgency.Participate in ad hoc projects and represent Credit in cross-functional initiatives.Contribute to process improvement efforts with measurable outcomes.Drive operational maturity by identifying automation and self-service capabilities with a focus on enterprise-oriented solutions.

4. Policy & Business Understanding

Demonstrate expertise in onboarding and credit processesUnderstand how onboarding interacts with other functions (Sales, Pricing, Contracts).Exercise sound judgment and make alternative recommendations when needed

5. Communication & Relationship Building

Communicate effectively with a customer-service mindsetBuild and maintain strong relationships with internal and external stakeholdersEnsure timely and informative responses to inquiries

Knowledge, Skills, & Abilities:

Minimum Requirements

Degree or equivalent and typically requires 4+ years of relevant experience in finance or accounting

​Critical Skills

Proficiency with SalesforceHigh level of proficiency in ExcelUnderstanding of financial statements, tax returns, and cash flowProject management and organizational skills.Strong attention to detail and accuracy.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$66,200 - $110,300

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

Join us at McKesson!