A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description The role Job title: Credit Controller Job type: Permanent Department: Finance Location: Milton Keynes, UK with hybrid working flexibility Reports to: UK+ Finance Director About the role Reporting to the UK+ Finance Director, you will become part of a talented and committed finance team, employing your first class technical and communication skills to drive a high-performance culture: doing the basics brilliantly and adding value to your business partners through developing strong working relationships, great story telling, innovative ways of serving customers and data-led, commercial decision-making. You will take full ownership of the Accounts Receivable functions for Polish, Czech and Slovak customers (up to 200) and support the wider Finance team with ad-hoc tasks. Key accountabilities Accounts Receivable (75%) + Set up new credit accounts & maintain customer records in our ERP system, JDE + Evaluate customers’ credit-worthiness, using analytical skills to recommend realistic credit limits + Build trusting relationships with each customer and become an expert on their business + Allocate daily customer receipts + Work with system TermSync and overview customer-initiated direct debit instructions / receipts + Release orders from hold (where justified) & work with Sales to keep accounts shippable within 48 hours + Keep 99%+ of balances current through systematic chasing by phone, email, “TermSync” and formal letter + Work with poor paying customers to determine repayment plans that work for both Trek and the customer + Act as Trek’s expert in collection processes & laws in Poland, Czechia and Slovakia + Pursue payment of debts if necessary, and after internal agreement, through the courts + Escalate credit issues in a timely manner making informed recommendations to management General Accounts (5-10%) + Invoicing all sundry sales – monthly services billings, raise marketing invoices/credits and match off + Prepare weekly reports for the Sales representatives, e.g. aged debt, open receivables and risk accounts + Run and distribute monthly reports to management + Complete credit references for Customers on behalf of other companies Hospitality (15-20%) + Provide excellent customer service to all Trek customers – external & internal + Take ownership of any customer service queries, ensuring that all matters are dealt with efficiently and timely + Work closely and collaboratively with Sales to ensure the customer receives an unrivalled service + Attend customer meetings to deliver financial insight on how the customer can grow/improve their business + Use experience and intuition to make judgement calls that enable us to protect the company and be the best supplier in the world About you Essential • Excellent verbal and written communication skills in both English and Polish. Czech and Slovak language skills are advantageous • Excellent telephone manner, friendly and assertive • Intermediate computer skills in MS Word, Excel and email systems • 2+ years Credit control experience Preferential • Experience of using JD Edwards ERP system or similar • Experience of working in the retail industry Key Attributes • Numeracy; strong attention to detail and self-checking • Efficient and accurate data entry skills • Effective time management and organisation • Tenacity • Customer focus • Flexibility • Commercially minded • Willingness to learn and take on new challenges If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role! Benefits here at Trek: + 25 days annual leave plus bank holidays + Discounted employee purchase scheme on bikes, parts and accessories + 24/7 employee assistance program + 24/7 virtual GP services and counselling services + Gym membership discounts and discounts on other health & wellbeing brands + Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more + Discounted cinema tickets + Annual paid time off for charity work + Death in service benefit If you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!