Using computer software SAP/ERP and databases to locate customers details and ageing summary Discussing debts with customers and creating a payment plan that allows them to pay what they owe Negotiating settlements to accept a percentage of the debt Updating credit files when debts are paid and generating MIS for reporting Co-ordination with business finance and sales team to plan collection activities Team Co-Ordination and Operations Management for business functions, take ownership 10-12 years of relevant work experience Bachelor’s in business management / Finance / Commerce/