Kforce has a client that is seeking a Credit/Collections Officer II to join their team. This position is to support the day-to-day credit and collections for the Collections team based out of San Diego, CA. This role is hybrid, 3 days onsite each week (T/W/TH are typical onsite days). Duties: * Manage inbound and outbound collection calls * Perform well in complex, high-volume, data entry, customer service, and problem-solving role * Understand the end-to-end credit & collections processes and follows policies and procedures * Respond to both external and internal customer inquiries in a professional manner * Process, monitor and/or oversee transactional activities associated with area of support * Respond to customer (external and internal) questions and inquiries in a professional manner * Researches and analyzes data to identify & address root cause of exceptions * Ensure operational and financial integrity within established corporate policies, procedures and controls