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FinanceJob Details
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The person will supports several post-sales functions, including but not limited to answering inbound phone calls and
e-mails, handling billing inquiries, reminders sending, follow up payments and communicate and coordinate with
various departments within the company to ensure customer requests are handled appropriately and in a timely
manner.
This person must be able to build strong business relationship with their cross function groups and be a key team
player in the management of the customers' accounts. He/ she will need to produce ad-hoc collection status reports
whenever necessary.
Responsibilities:
Diligent and strategic follow up of collections
Effective monitoring of key customers and activities
Owns and resolves incoming customer inquiries regarding invoicing, contract management, license
provisioning, as well as account cancellations and reductions
Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest
of both customer and company
Keeps accurate and detailed records of inquiries and all customer comments
Communicates and coordinates with internal departments
Promotes customer loyalty – makes save offers to customers who want to cancel/reduce and directs
customers to appropriate material to improve customer value
Suggests improvements to management team
Required Skills:
Bachelor degree in Business or Accounting
Excellent communication (written and verbal) skills, German (native) and English speaking particularly.
Good customer relationship skills to manage a variety of customer interactions
Demonstrated initiative
Ability to work independently
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
Thrives in a team environment
Able to use Microsoft suite of tools effectively
Knowledge of salesforce.com application is a plus
AR collection experience is a plus
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