Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Hybrid) Credit Card Performance Analytics Manager at our Tysons, Virginia location. The primary purpose of this position is to improve card profitability and performance analytics across multiple areas and strategies. The role will work with teammates, other PenFed teams, and external partners to analyze credit card behavior and performance and develop and execute strategies that grow new account acquisition and existing cardholder engagement while maximizing profitability. This role will also work closely risk and data analytics to develop/maintain/apply NPV models for product level/segment level/account level to optimize economics on cards. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Build and maintain PenFed‘s Cards segmentation and targeting strategy for use in acquisitions and engagement strategies. Develop strategies to attract more card holders and more usage, while maintaining the efficiency of marketing and processing and minimize credit losses. Understand industry offerings, trends, and opportunities to make PenFed’s cards more competitive/attractive to target segments. Integrate data from multiple sources to derive insights and inform strategies for the credit card business. Present business insights and recommendation to team members, partners, and executive leadership. Understand cardholder behavioral, credit, and demographic analysis to identify segments with high growth potential & profitable prospects. Provide recommendations to effectively target these segments and create products and features that align with segment preferences and behaviors. Develop and optimize NPV models and forecasts among card members acquired within the risk tolerance/appetite. Work with BI team to develop effective scorecards and KPIs. Conduct strategic analyses of segments, products, and pricing to understand customer experience, and improve business strategy and acquisitions efficiency. Qualifications Equivalent combination of education and experience is considered. Bachelor’s degree in economics, Business, Finance, Accounting, Data Analytics, Engineering, or a related field is required. Master’s Degree in a quantitative or a related field is highly preferred. Minimum of eight (8) years of related work experience required, preferably in Financial Industry (Bank, Credit Union, Insurance) with a focus in analytics and reporting. Including but not limited to performance measurement, financial analysis, product growth. Hands-on skills in SQL, Python/R, Tableau, Snowflake, and proficiency working with large dataset are preferred. Advanced Microsoft Excel (i.e., Pivot tables, macros, VLOOKUP, index/match, SUMIF) and PowerPoint skills are required. Ability to use data to illustrate business performance, risks, and develop materials for all levels of the company, from operational to C-level audience. Effectively interact and communicate with varying levels of leadership across a broad network of resources. Ability to manage many initiatives simultaneously while providing progressive delivery. Proven project management and executive presentation skills. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications No additional licenses or certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568. #LI-Hybrid