**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** Business Job Title: Credit & Collections Representative Career Band: 02 Career Track: Associate Position Location: Budapest, Hungary Number of Direct Reports: 0 **Responsibilities:** + Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy. + Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence. + Liaise with other departments and communicate credit hold or block decisions to all relevant parties. + Update core systems manually to accurately reflect credit limits, hold status, etc. + Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled. + Plan and prioritise customer calls regularly to maximise collections on the largest open invoices. + Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts. + Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold. + Log, review and monitor customer complaints by collaborating closely with the relevant functions to ensure prompt resolution. + Allocate credits in consultation with Cash allocation team, Customer Services and customers. + Consistently meet assigned targets and fulfil Service Level Agreements (SLAs). + Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details. **Skills & Qualifications Required:** + This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues, provide updates and lead successful customer negotiations. + Proven attention to detail and accuracy. + Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals. + Comfortable in a fast-paced environment. + Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously. + Fluent in English and Italian. + University or College degree / degree in accounting or finance is an advantage. + Proficiency in Microsoft Office software is required (Outlook, Excel, etc.). + Relevant software application proficiency is a plus (e.g., Oracle E1, SAP, CForia, etc.). + General credit control account administration experience is an advantage. + Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required. At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.