For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
About the Role:
You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.
Key Responsibilities:
Manage equipment fleet, monitor performance, and coordinate service response
Provide on-site helpdesk support and act as point-of-contact for escalations
Administer workflow scanning configurations, firmware updates, and device deployment
Monitor consumables, parts inventory, and order fulfillment
Coordinate device installations, moves, and decommissions
Maintain service reporting tools and generate regular client-facing reports
Integrate and operate within client ticketing/helpdesk systems
Collaborate with service teams and escalate major incidents as needed
What You Need to Succeed:
Prior experience managing a print or equipment fleet environment
Familiarity with printers, MFDs, and Local Area Networks (LANs)
A+ certification or relevant technical training preferred
Experience with software/server administration and configuration
Proficient in Microsoft Office, basic networking, and device troubleshooting
Strong organizational skills, customer service mindset, and communication abilities
How We Set You Up for Success:
Full onboarding and technical training
Access to support tools and advanced remote monitoring systems
Career development with regular reviews and improvement plans
Adherence to client compliance and training programs (e.g., HIPAA, security)
What We Offer
Competitive compensation with overtime potential
Comprehensive benefits from day one (medical, dental, vision, life insurance)
401(k) with company match
Paid time off, holidays, and personal days
A culture that prioritizes flexibility, safety, and work-life balance