Join Our Talent Network for Bilingual Customer Service Roles Do you speak both French and English fluently? Do you have experience in customer service within a BPO or call center environment? If so, we're looking for you. We're building a talent pool for upcoming bilingual customer service roles. If you enjoy helping others, solving problems, and working in a dynamic team environment — this is your opportunity to grow your career. What You'll Do As a Bilingual Customer Service Representative, you will: + Support customers via phone, chat, or email in French and English + Provide information about products, services, orders, or account inquiries + Troubleshoot and resolve billing issues, technical questions, and customer concerns + Record and update customer interactions using CRM platforms + Deliver high-quality service with professionalism, empathy, and efficiency + Meet performance goals such as first-contact resolution, customer satisfaction, and call quality + Attend all necessary training sessions and stay aligned with internal processes Who We're Looking For To qualify for this role, you must have: + Full fluency in French and English (both spoken and written – C1 level or higher) + At least 6 months of customer service experience in a BPO or call center environment + Strong communication and interpersonal skills + Ability to work onsite in San José, Costa Rica + A high school diploma or equivalent + Familiarity with CRM tools and basic Microsoft Office programs Preferred Experience + Previous experience in bilingual customer support, technical assistance, or billing + Use of platforms like Salesforce, Zendesk, or Five9 + Proven ability to manage customer concerns with empathy and efficiency Key Skills + Clear and professional communication in French and English + Strong problem-solving and critical thinking skills + Ability to multitask, follow scripts, and maintain a natural tone + Comfort working in fast-paced environments with daily performance metrics Why Join Our Talent Pool? By joining our talent pool, you'll be among the first considered for our upcoming bilingual customer service classes. This is a great chance to take the next step in your career with a company that values language skills, service excellence, and professional growth.