Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.
Join the DHL Express Family: Where Diversity Thrives!
At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!
Overall Role Purpose:
Sort, deliver and pick up shipments for a specific courier route, in the most efficient and cost-productive manner, whilst providing a professional inter-face and image to customers and the general public
Accountabilities
External Customers:
§ Attend to customer need at all times in a professional, friendly and courteous manner.
§ Shipment Delivery is to meet Targets and Pick-Up are uplifted as per requirement and no miss Pick-Up.
§ Provide timely customer feedback to Team Leaders and Supervisor
§ Follow up on all customer enquires
§ Direct Customer to the right DHL department when further information are required
Internal Customers:Operations Centre Supervisor
§ Inform Supervisors and Team Leaders on all service related issues
§ Be accountable and honest and meet performance expectation
§ To provide suggestion to improve operation efficiencies or business need
§ To be able to meet special delivery or PU expectation
§ To be able to participate in shipment sorting and unloading
§ Carry out any task that is required by his or her superiors from time to time.
External Stakeholders:
Third Party Agents
§ To be able to work with contractors to ensure that shipments beyond a courier’s capability are attend to on a urgent basis
§ To alert Team Leaders/Dispatch Officers in advance when contractor help is required
Customer Services Team/Dispatch Team
§ To meet the expectation of delivery and Pick-Up as per service memo by Customer Service
§ To provide quality feedback to customer service on service incidents when need arises
§ To be able to communicate with Dispatch / CS when customer needs changes and uses initiative to meet customer need
Sales Team§ To be able to provide good sales lead to sales team
§ To build good rapport with sales team and customer for continuous business
To be able to provide quality feedback to Sales when shipment profile changes or when competitors are prospecting the customer.Process:Shipment delivery and collection
§ Deliver without delay all inbound shipments
§ Collect within a standard time frame, all Outbound Shipments and ensure these are passed over to Outbound Processing without delay
§ Electronically Record via a scanner (or manually if required) all shipment process activities
§ Ensure all cash transactions resulting from the delivery or collection of shipments
§ Ensure the maintenance of allocated vehicle
§ Perform duties professionally and courteously in line with Company image with respect to all road users
§ Ensure the security and integrity of all shipments whilst in his/her care
Administration
§ Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle
Provide accurate and complete paperwork records for shipment movement and any financial transactionsWhat we Need?
Skills
§ Class 3 Driving License and more than 1 year of driving experience