County Casework Supervisor (Local Government) - Susquehanna County C&Y Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/5027155) Apply  County Casework Supervisor (Local Government) - Susquehanna County C&Y Salary $65,586.16 Annually Location Susquehanna County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2025-31032-L0626 Department Local Government Division HS Susquehanna Co Child Welfar Opening Date 08/01/2025 Closing Date 8/17/2025 11:59 PM Eastern Job Code L0626 Position Number Multiple positions may be filled from this posting. Bargaining Unit LG Pay Group LG Bureau / Division Code 88212758 Bureau / Division Susquehanna County Children and Youth Worksite Address 75 Public Avenue City Montrose, Pennsylvania Zip Code 18801 Contact Name Jason D Miller Contact Phone 570.278.6610 Contact Email jdmiller@susqco.com + Description + Benefits + Questions THE POSITION Are you dedicated to creating a lasting, positive influence in the lives of children throughout the county? If so, consider joining Susquehanna County Children & Youth as a County Casework Supervisor. This position gives you the opportunity to take your professional social service career to the next level with a team that strives to strengthen, educate, and preserve families in collaboration with community and family resources to ensure the safety, wellbeing, and permanency of the children we serve! DESCRIPTION OF WORK In this position, you will be responsible for the daily supervision of caseworkers, casework aides, and clerical staff. Work involves assigning and supervising child abuse investigations; providing case management, counseling, and referral services; and performing coaching conferences with each assigned caseworker for case planning. Our team will also rely on you to coordinate and review case records, documents, and information prepared by staff to ensure that they are in compliance with agency policies and procedures as well as legal requirements. Take advantage of this rewarding opportunity to showcase your supervisory skill set and motivate clients to develop and use their own potential for resolving their social, health, emotional, and economic problems. Effective communication is essential as you will be collaborating with representatives of other community agencies and agency staff to coordinate a broader range of supportive services to help our clients achieve these goals. If you are committed to protecting children, strengthening families, and supporting positive outcomes, we need you on our team! Work Schedule and Additional Information: + Full-time employment + Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. + Telework: You will not have the option to telework in this position. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + Two years of professional experience in public or private social work and a bachelor's degree with major course work in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences;or + Any equivalent combination of experience and education which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences. Other Requirements: + PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) is currentlywaivedfor this title. + You must be able to perform essential job functions. Legal Requirements: + You must pass a background investigation. + A conditional offer of employment will require a drug screening. + This position falls under the provisions of the Child Protective Services Law. + Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package. 01 How many years of full-time professional experience do you possess in the field of public or private social work? + 2 years or more + 1 but less than 2 years + Less than 1 year + None 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 Have you completed 12 college-level credits in the social sciences? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + Yes + No 04 How much graduate coursework have you completed in the behavioral sciences? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + 30 credits or more + Less than 30 credits + None 05 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . + Yes 06 WORK BEHAVIOR 1 – SUPERVISION Supervise staff which includes the following duties: assign work and establish priorities and timeframes for completion; review employee performance and prepare evaluation reports; provide leadership and mentorship to staff; interview prospective employees and recommend selection; receive and resolve grievances and complaints; counsel employees and provide guidance to staff on complex work issues; approve or deny leave requests, timesheets, and travel reimbursement requests; identify training needs and external training opportunities and associated costs; and provide training to staff. Levels of Performance Select the “Level of Performance” which best describes your claim. + A. I have experience performing supervisory duties which included assigning and reviewing work, training or arranging for the training of subordinates, evaluating work, providing discipline, monitoring and approving leave, or making recommendations in the hiring and termination process. + B. I have experience as a lead worker. I have provided on-the-job training and staff orientation to newly hired staff, reviewed their work, or served as a team or group leader, but I was not responsible for employee discipline or hiring/termination decisions. + C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting. + D. I have NO experience or training related to this work behavior. 07 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The specific duties you performed related to supervision + Your level of responsibility (lead worker, supervisor, etc.) 08 If you are claiming education/training related to this work behavior, please provide the requested information below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + Training Source + Course Title + Credits/Clock Hours 09 WORK BEHAVIOR 2 – COORDINATION OF CARE Oversee and monitor the coordination of multiple/combined levels of care within the children, youth, and families system in collaboration with provider agencies. This includes sitting in on meetings with caseworkers, providers, and treatment teams to ensure the caseworker is handling the case correctly; gathering the input of the consumer; ensuring appropriate wait times for consumers on waiting lists; providing follow-up when consumers are discharged; mediating problems/issues; and ensuring appropriate placements of consumers. Levels of Performance Select the “Level of Performance” which best describes your claim. + A. I have experience overseeing and monitoring coordination of care within the CHILDREN, YOUTH, AND FAMILIES SYSTEM in collaboration with provider agencies by providing direction to staff; AND I was responsible for providing follow-up. + B. I have experience overseeing and monitoring coordination of care within ANY SOCIAL SERVICE PROGRAM in collaboration with provider agencies by providing direction to staff; AND I was responsible for providing follow-up. + C. I have experience as a MEMBER OF A TEAM providing coordination of care within ANY SOCIAL SERVICE PROGRAM in collaboration with provider agencies. My duties included conducting meetings with providers, treatment teams, and consumers; and contacting staff at social service agencies, hospitals, clinics, etc. to obtain information about services offered, new resources that may be available, or services needed by consumers. + D. I have successfully completed college-level coursework related to fundamentals of service provision and cross system collaboration. + E. I have NO experience or education related to this work behavior. 10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The type(s) of programs you provided coordination of care + The actual duties you performed + Your level of responsibility 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 12 WORK BEHAVIOR 3 – CASE MANAGEMENT Provide case management services to children, youth, and family members to help them cope with life situations, crises, and/or explore methods of adjusting to, modifying, or improving personal and social functioning. Levels of Performance Select the “Level of Performance” which best describes your claim. + A. I have experience providing case management services to CHILDREN, YOUTH, AND FAMILY MEMBERS to help them cope with life situations, crises, and/or explore methods of adjusting to, modifying, or improving personal and social functioning. + B. I have experience providing case management services in ANY SOCIAL SERVICE AREA to help them cope with life situations, crises, and/or explore methods of adjusting to, modifying, or improving personal and social functioning. + C. I have successfully completed college-level coursework related to counseling, sociology, psychology, or social welfare. + D. I have NO experience or education related to this work behavior. 13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The type(s) of social service areas you provided case management + The actual duties you performed + Your level of responsibility 14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 15 WORK BEHAVIOR 4 – WRITE REPORTS Prepares narrative and statistical reports, case summaries, and correspondence to internal and external customers. Levels of Performance Select the “Level of Performance” which best describes your claim. + A. I have experience preparing narrative or statistical reports, case summaries, and correspondence to internal and external customers. I WAS RESPONSIBLE FOR THE FINAL DOCUMENTS. + B. I have experience preparing PORTIONS of narrative or statistical reports; HOWEVER, I WAS NOT RESPONSIBLE FOR THE FINAL VERSION OF THE REPORT. I have experience preparing case summaries, and correspondence to internal and external customers and I WAS RESPONSIBLE FOR THE FINAL VERSION OF THESE DOCUMENTS. + C. I have successfully completed college-level coursework or other training related to report writing, business writing, communications, or English composition. + D. I have NO experience or education related to this work behavior. 16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The type(s) of reports (or other correspondence) you prepared + Your level of responsibility 17 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov