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Country Technical Manager - Algeria

Key responsibilities

Lead service planning activities including maintenance, project scheduling, personnel allocation, and customer performance outcomes. Support and develop our Service team, both in the field and back office. Translate strategic service plans into actionable operational targets across his customers. Oversee operational service processes (maintenance, troubleshooting, spare parts delivery, installations, claims management) and lead continuous improvement initiatives. Ensure high levels of customer satisfaction while balancing internal service KPIs and SLA commitments. Collaborate with the Head of Cluster on strategic direction and operational goal setting. Manage and lead assigned team members, ensuring timely and quality task completion. Prepare and negotiate service contracts in line with company standards. Ensure adherence to defined service processes and quality benchmarks. Drive sales of service products in collaboration with Key and Strategic Account Managers.

Education:

Bachelor’s degree in Engineering, Master’s degree in business administration (MBA).

Skills & Competencies:

Strong knowledge of technical service operations (maintenance, troubleshooting, installations) Experience in customer account management and service contract negotiation Proven leadership in managing cross-functional service teams Solid understanding of service sales, pricing, and business strategy Process-driven with experience in continuous improvement (Lean, Six Sigma a plus) Excellent communication and stakeholder management skills Fluent in English and French.