Together with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!
Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Field Service) are devoted to supporting our customers in SEA, South Korea, Pakistan and Australia / New Zealand.
We are expanding our Engineering team in Asia Pacific. The growing business and additional responsibilities require an extended team of motivated and experienced internal sales colleagues. In this role, you will interact daily with colleagues from various countries.
Customer satisfaction is our key goal in our work.
Job DescriptionResponsible for sales activities of service in assigned countries.Promote service products (Spare part, service, and upgrade/modernization) to achieve sales goals, commercial responsibility from offer, clear order, TNS, and collection of overdue receivables.Work closely with the customer service team within the department to deliver part & services in a timely manner. Aligning and exchanging with new machine ASMs.Coordinate and steer Agents in the region; target-setting and –monitoring, definition and tracking of measures. In areas without Agent’s target-setting and measure definition/-monitoring.Conduct the market analysis for market potential follow by the product portfolio planning and strategies for short term and long term.Provide monthly forecasting and pipeline management.Responsible for customer complaints and problem solving. Build/ maintain close relationship with customers and Agents. Customer visits for technical / sales discussion and promote service products.Cooperation with manufacturing sites for all required support and project delivery.Understand the technical requirements regarding Service of our customers and offer solutions together with the manufacturing plantsQualificationsBachelor or Master Degree in Engineering or/and other fieldsMinimum of 3-year experience in technical sales, automation, system solution, preferably in machinery industry or technical industrial productsGood experience with MS Office, CRM. Experience with SAP is preferredGood English, both in spoken and writingStrong customers orientation; detail-oriented and excellent problem-solving skillsStrong communication skills and able to handle multiple tasks using organizational skillsProven ability to work independently on your own initiatives as well as in a team- environment with ability to travel in the region.