Company Description

PSI is a leading Contract Research Organization with more than 30 years in the industry, offering a perfect balance between stability and innovation to both clients and employees.  We focus on delivering quality and on-time services across a variety of therapeutic indications.

Job Description

Position Summary:
The Country Manager serves as the leader for all company operations within the country. This role holds accountability for strategic, operational, and administrative oversight, ensuring organizational goals are met while maintaining compliance with local regulations and global standards. The Country Manager will lead and develop high-performing teams, drive business performance, and represent the company with key stakeholders, including regulatory bodies, clients, and partners. This is a pivotal leadership position with broad influence across both local operations and global collaboration.

This is a hybrid role based out of our Mississauga, ON office.

Key Responsibilities Include:
The Country Manager will be accountable for a wide range of strategic and operational responsibilities in Canada, including but not limited to:

Management of company staff in CanadaPerformance appraisal of immediate reports in Canada (shared responsibility with division heads)Hiring and dismissal of staff in CanadaDevelopment of job descriptions for positions in Canada (shared responsibility with division heads)Preparing and managing budget for CanadaResponsibility for all employment matters for company staff in CanadaLiaison with landlord and vendors in regards to management and maintenance of office premisesEnsuring smooth operations of the company in CanadaResource allocation to projects and resolution of resourcing conflicts in CanadaOversight of resource utilization in Canada (shared responsibility with global and local division heads)Maintenance of metrics on manpower utilization, turnover, promotion, and training in CanadaDevelopment and implementation of training programs in Canada (shared responsibility with Training & Resourcing)Primary communication point for Executive Management and functional managers of the company for all project and administrative matters regarding CanadaCommunication point for investigators, regulatory and ethics authorities and vendors for various project-related matters in CanadaDevelopment and implementation of quality control in CanadaParticipation in and facilitation of site and systems audits, both internal and external, as well as regulatory inspections in CanadaPrimary contact for feasibility evaluation in CanadaMay be recruited by Business Development for client meetings and vendor shows

QualificationsCollege or University degree requiredMinimum 10 years of experience in clinical researchSignificant operations experience in a Contract Research Organization (CRO) strongly preferred; candidates with relevant experience in biotech or pharmaceutical settings will also be consideredProven leadership and people management experience requiredExceptional interpersonal and communication skills, with the ability to influence, negotiate, and collaborate across all levels of the organizationStrong organizational, time-management, and presentation skillsAbility to adapt in a fast-paced, evolving environment and make decisions with confidenceDemonstrated ability to resolve conflict, build consensus, and drive cross-functional alignmentStrategic thinker with a proactive, solution-oriented mindsetCulturally aware and capable of leading diverse teams with empathy and integrity

Additional Information

Make the right call and take your career to a whole new level. Join the company that focuses on its people and invests in their professional development and success.