FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

To ensure closure of all remaining credit life accounts from brokers, agents, direct, and negotiate termination of run-off premiums through refund settlement to mitigate future risk exposures by December 2025.

To provide best practices, solutions, and timely implementation of various Corporate Solutions Transformation Initiatives including but not limited to Products, Operations, Processes, Systems, and Knowledge Management by July 2026.

Closure of Remaining AIA PH Credit Life Accounts by December 2025

Creates overall approach on the closure of AIA PH Credit Life account in the first 30 days from start date.Closes out all open AIA PH Credit Life Accounts via Run-off, Premium Refund, or any other disposition by December 2025.Reviews policies of existing accounts and creates a log / matrix to summarize benefit and coverage which includes the followingNEL and E/I requirementTerm of loanAmount of loanPremium payment historyClaims historyClaims ratioReconstructs CL Data compliant to AML and Other Regulatory Requirements in the first 90 days including but not limited to coordination with CL Accounts on lost/missing information to complete clean-upKeeps a monitoring file of all CL account movements (closure, pending, for refund, run-off, pending claims) Works with Operations Team on data governance (Eagle and claims) Negotiates with CL accounts on permanent closures through premium refund or claims run-off for a specified period Executes a quit claim in every account closure through a contract signed by each party Facilitates claims and claims payment to Operations – Claims Team and monitors every transaction by updating monitoring fileCoordinates with Finance / CS Finance and Actuarial on claims impact, updates on reserves and mortality changes if required to measuring overall profitability of CS Reports to FURMM / GRC every weekly / monthly of its progress

Provision, Training, & Implementation of Best Practices for Corporate Solutions in conjunction with CS Transformation Program

Acts as a Subject Matter Expert (SME) for various Corporate Solutions Best practices including Philam Histories and New Solutions for Product, Process, and System to CS Transformation Team.Creates Knowledge Databases for Best Practices and conducts at least 4 training sessions for the CS team within the engagement period.Provides Business and Business Analysis expertise in coming up with a system replacement for current COMPASS system with target timeframesImplements and influences current Operations team to shorten SLAs and to improve overall customer satisfaction.Executes other assignments assigned to meet overall CS Transformation Program and business objectivesReports to FURMM / GRC every weekly / monthly of its progress

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.