Corporate Services, Ancillary Support, Director (AVP equivalent)
London 
JR016197

We're seeking someone to join our team as an Operations Manager for Print & Distribution to manage service operations across the EMEA region. The successful candidate will provide oversight of the vendors delivering services to ensure they are maintaining high service standards and providing accurate reporting in compliance with contractual obligations. The successful candidate will also assist with implementing technology solutions and process improvements that drive efficiency and mitigate operational risks. This role will report to the EMEA Head of Print & Distribution, working closely with regional and global teams.

In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business. This is a Director level position within Ancillary Support, which is responsible for providing support services such as facilities and office management, print, and travel.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you’ll do in the role:  
•    Monitor vendor performance and conduct regular reviews to ensure consistent service quality, adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations. Ensure our vendors provide accurate and timely monthly and quarterly reporting including detailed expense and variance analysis. Production of summaries and dashboards using this and other data for senior management and business units.
•    Provide project management support, maintain project plans and track deliverables, create presentations and documentation to support client recommendations.
•    Maintain relationships with business units and internal stakeholders such as Technology, Real Estate, Health & Safety, Corporate Security, Information Security and Risk teams to understand business needs and deliver solutions.
•    Develop an operational discipline of risk management and awareness and build strategies to mitigate Technology, Information Security and Operational risks to reduce overall risk profile.
•    Partner with regional and global colleagues to develop the strategic plan for services in order to ensure services are delivered consistently and adhere to operating standards, policies, and procedures with respect to Technology Asset Management and physical Information Security.
•    Participate in RFPs and contract review processes, working with Sourcing and vendors to define the services, including scope, deliverables, SLAs, KPIs and costs.

What you'll bring to the role:
•    At least 4 years' relevant experience would generally be expected to find the skills required for this role.
•    Solid business acumen.
•    Experience in vendor management roles and customer relationship roles; Print & Distribution Management service background is an advantage.
•    Strong execution skills with an attention to detail and excellent time and project management skills; Good working knowledge of Microsoft Office applications.
•    Excellent interpersonal written and verbal communication skills; Comfortable interacting with various stakeholders of all levels and locations explaining complex technical matters in simple language for end users.
•    An aptitude for technology and an understanding of technology infrastructure and networks.
•    Ability to work with complexity and ambiguity to propose logical solutions to problems.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.