Description Amazon Corporate Security’s (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as a single point of intake for corporate security issues worldwide. The BAC is looking for talented incident response specialists to support our rapidly growing GSOC program. A successful candidate will have a strong track record of managing security incidents, writing detailed reports, coordinating with response stakeholders, and driving positive service relationships among a diverse group of stakeholders and customers. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment. Key job responsibilities • Directly manage security incidents worldwide, working with response stakeholders and notifying key partner teams. • Coordinate with internal team members to ensure the effective triage and escalation of security incidents. • Draft written products and emergency communications with a high level of accuracy and detail. • Navigate a suite of technical resources to retrieve information and create reports in support of incident and crisis management activities as directed. • Participate in drills and table-top exercises, recommending improvements to BAC practices. A day in the life As an Incident Response Coordination Specialist, you will work within a team of specialists to manage physical security incidents worldwide. New hires must be able to navigate policies and procedures, and make sound decisions in the absence of guidance, escalating to team leaders when necessary. You must obsess over our customers, triaging and responding to their security needs. This is a shift-based role within a 24/7 operation. You may be expected to work evenings, holidays, and weekends. About the team Our team values work-life harmony. Availability for the GSOC’s 24/7/365 operation is often imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success at Amazon. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life— both in and outside of work. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Basic Qualifications • Two (2) years of experience related to emergency management, GSOC operations, or other incident management roles in a high-volume, high-intensity environment. • Demonstrated experience managing security incidents and crises. • Outstanding verbal communication skills with an ability to remain calm, focused, and professional in high-stress situations. • Outstanding writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts. • Demonstrated ability to quickly collect and analyze data necessary to brief stakeholders on important, time sensitive security issues. Preferred Qualifications • Bachelor’s degree/certification in the fields of emergency management, security management, project management, business continuity, or related disciplines. • Experience with access control and CCTV systems such as C*Cure, Lenel, or Avigilon. • Experience in emergency preparedness, developing and/or participating in incident response trainings and table top exercises. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.