ON-SITE IN CHATTANOOGA, TN PURPOSE The Corporate Process Analyst will lead and support cross-functional initiatives that enhance operational efficiency, service delivery, and organizational performance across our operations. This role plays a critical part in identifying inefficiencies, developing actionable solutions, and driving sustainable improvements across departments, including electric & fiber operations, distribution, customer service, engineering, procurement, and administration. DUTIES & REPONSIBILITIES + Collaborate with business units to identify high-impact opportunities for process optimization, automation, and standardization. + Offer expertise to assist leadership in prioritizing projects according to Lean Six Sigma methodology. + Lead and manage continuous improvement processes across the organization focused on efficiency, cost reduction, safety, and customer satisfaction. + Enable creation of baseline metrics for setting and tracking process improvement goals. + Facilitate process mapping sessions, root cause analyses, and workshops with internal stakeholders to assess current state operations and define future state improvements. LSS tools include VoC, SIPOC, Fishbone, 5 Whys, and others. + Develop and maintain a centralized documentation method of process improvement initiatives, tracking progress, value delivered, and alignment with strategic goals. This includes tracking the performance of improved processes using KPIs and other metrics. + Support ongoing project success by offering a method for continuous monitoring and alerting when performance exceeds set controls. + Promote a culture of continuous improvement by coaching teams, delivering training, and embedding best practices into day-to-day operations. + Coordinate with IT and data teams to support digital transformation initiatives related to data analytics, system integration, and automation. + Perform benchmarking studies and stay up to date on industry’s best practices and regulatory changes that impact operations. + Create and maintain documentation for improved processes, workflows, and standard operating procedures. + Utilize process analysis and project management tools. + Facilitate training and change management, such as training teams on new processes and assisting in managing resistance. EDUCATION & EXPERIENCE + Bachelor’s degree in: Business Administration, Operations Management or related fields (Master’s degree preferred). + 3-5 years’ experience in process improvement, operations, or business analysis (leadership experience preferred). + Familiarity with enterprise software systems such as Oracle, GIS, SCADA, Salesforce, etc. is a plus. + Proficient in continuous improvement tools and methodologies (Lean Six Sigma, Value Stream Mapping, Customer Journey Mapping) preferred. CERTIFICATIONS & OTHER REQUIREMENTS + Excellent communication, facilitation, and interpersonal skills. + Strong analytical skills with the ability to interpret data and trends to drive business decisions. + Lean Six Sigma Black Belt certification from an accredited provider, such as GoLeanSixSigma.com, is preferred, or the ability to obtain within 12-18 months.