Company Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

This role will be based in Kansas City, Kansas and require you to be in the office 3 days a week.

The Event Operations team is seeking an ambitious Customer Service Associate to join our Event Registration team. This role reports to the Director of Digital Delivery and Registration to ensure customer satisfaction by proactively managing customer requests, inquiries, and complaints thoroughly and friendly. They serve as a liaison between the event groups and customers to provide key information required to answer customer inquiries.

In this role you will:  

Act as first line support for technical issues relating to event registrationAnswer incoming phone lines promptly, courteously, and correctly; answer questions, research and resolve problems and provide information in a clear and concise mannerRespond to emails professionally and within department standardsProcess event/conference registrations and requests for written information, answer questions for general information, and take other orders, such as membership or subscriptions as neededFollow up on customer inquiries and research event information to ensure satisfactory completionRemain current on changes in divisional facts, policies, procedures, and product offeringsKnow and understand individual product components and customer bases so that individual is well informed and accurate when providing informationQualify attendees by researching and collecting data and updating registration systems with integrityAssist in quality control in systems and programs to develop best practices for the teamProvide recommendations on ways to improve customer service experience based on customer inquiriesPlace outbound calls to solicit information encourage attendance and/or purchase additional products, as neededCollaborate with other internal teams and departments to resolve customer accountsPerform additional administrative duties and projects as assigned ​

Qualifications

What you'll need to succeed:

1-3 years equivalent work experienceTech-savvy with 1-3 years of experience in CRM or Registration Systems preferredMust be comfortable with managing multiple inboxes and phone lines with high call volumesAbility to effectively work within a team and independentlyAble to review and process sensitive material with complete confidentialityHave a detail-oriented nature and accuracy when entering and reading customer dataCapable of assessing situations, problem solve and making clear decisions in a timely manner in the best interest of the organizationExcellent time management and prioritization skills, with proven ability to work under pressure with tight deadlinesAbility to be analytical, solve problems and recommendation viable solutionsStrong written and verbal communication skillsProficient in the use of Microsoft Office applications – Microsoft Outlook, Teams, Word and ExcelThe pay range for this position is $45000 - $49000 depending on experience The working pattern for this role will be 8am - 4pm PSTThis posting will expire on 08/11
 

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include: 

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patternsGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networksBroader impact: take up to four days per year to volunteer, with charity match funding available too  Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: 15 days PTO, rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day, and the chance to work from (almost!) anywhere for up to four weeks a yearCompetitive benefits, including a 401k match, parental leave, and an ESPP offering company shares at a minimum 15% discountStrong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app, and moreRecognition for great work, with global awards and kudos programsAs an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. 

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds 
are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. 

See how Informa handles your personal data when you apply for a job here.