Day to Day:
· The perfect Candidate for this role is someone who will be determined to finding a solution to the problem the ticket is presenting, rather than passing the buck. Someone one wants longevity and to grow within the organization.
· Resolving about 70 tickets on a monthly basis.
· Manage and maintain videoconferencing and AV facilities, including obtaining usage statistics and issue logs.
· Provide user training and support, create and modify user documentation, and maintain system documentation.
· Coordinate AV activities with client facilities, compile equipment inventory, and assist other coordinators.
Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including:

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