**Copy and Print Specialist** **Summary:** Join our dynamic team as a Legal Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support in a legal office environment. You will be performing high volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. **Roles and Responsibilities:** **Legal Environment Responsibilities:** + Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours. + The candidate must understand the distinct expectations of a legal environment, especially as they relate to back office and mailroom operations. + Knowledge of legal records management processes and legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments). + Assist with scheduling needed equipment, and supplies for offsite trials. **General Responsibilities:** + Deliver exceptional customer service by addressing inquiries, placing service calls, and managing job requests. + Maintain meticulous records and manage supply inventory. + Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. + Embrace flexibility by occasionally assisting with meeting room setups, and reception duties. + Handle time-sensitive documents that are confidential in nature. + Provide professional high level back support + Distribute incoming mail and packages, office supplies, and fax transmissions. + Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines. + Maintain the service logs, stock and organize the convenience copier areas, and maintain the conference center. + Assist facilities with box moves, office moves, occupant moves, and light maintenance duties. + Perform occasional cleaning duties and may require periodic overtime on evenings and weekends. **Qualifications Must Have:** + High school diploma or GED, coupled with a minimum of one year of relevant work experience. + Proficiency in basic computer skills, including MS Office Suite. + Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. **Qualifications Nice to Have:** + Previous experience in copy jobs or related fields. + Basic knowledge of electronics and copier equipment repair. **Knowledge, Skills, and Abilities:** + Working knowledge of copier and related equipment preferred. + Ability to utilize a mixture of hardware and software for functions such as document management, and advanced workflow. + Knowledge of shipping/receiving procedures and basic electronics preferred. + Ability to work independently and flexibly to complete projects. + Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information. + Excellent customer relations and verbal communication skills. **Working Conditions, Mental and Physical Demands:** + Frequent exposure to copier/fax machine noise, toner, and changes in room temperature. + Exposure to various weather conditions when walking between buildings and potential for injuries or accidents. + Dealing with tight deadlines and quick turnaround times imposes high stress levels. + Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs. + Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel. + In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.