Position Overview
 This role supervises the work of the Guest Services Assistants,  as well as carrying out hands-on reservations duties. Guest Services Attendants are responsible for manning Village reception, welcoming guests, checking guests in and out, and handling guest queries, as well as generally ensuring that the highest level of customer service is offered and maintained at all times to all guests. The Senior Guest Services Assistant is responsible for ensuring on a shift by shift basis that there is a prompt, professional and efficient service for mass and individual guest registrations and guest departures, ensuring data is entered with zero error rate in the reservations system, whilst strictly following reservations policies and procedures.