Job Introduction

With a strong presence in Europe, Serco collaborates extensively with the European Space Agency (ESA), providing comprehensive services from earth observation data management to spacecraft control and flight dynamics. In collaboration with ESRIN, Serco has made significant contributions to various space missions. Our technical and scientific support has been pivotal in enhancing the efficiency and effectiveness of ESA's operations. By joining Serco's team at ESRIN, you will be part of a dynamic environment focused on innovation and excellence in space exploration and data management, contributing to ground breaking projects that shape the future of space technology.

We are currently seeking an experienced and dynamic Copernicus Contributing Mission Operations Engineer to join our Italian team. Join a ground-breaking European project at the forefront of satellite technology and climate research.

This person will have the opportunity to support The European Space Agency in the Copernicus program specifically in the field of the Copernicus Contributing Mission (CCM) activities. The role will  support ESA management monitor and support the Rapid Response Desk (RRD) Service  operational performance and aid the integration of new CCM data providers.   

The Difference You Will Make

You will contribute directly to some of Europe’s most exciting space programmes, from Earth observation and climate monitoring to satellite navigation and space safety. Your work will play a vital role in ensuring mission success, enabling better decision-making on Earth and driving innovation in orbit. Whether you’re helping managing spacecraft operations, analysing mission data, or supporting software and systems development, your expertise will help move Europe’s space ambitions forward.

Why Join Serco?

Work in an international and diverse team environment, surrounded by top-tier scientists, engineers, and technical experts.

Access continuous professional development and training opportunities tailored to the space sector.

Be part of a company that values work-life balance, mutual respect, and a commitment to excellence.

Gain exposure to cutting-edge technologies, innovative projects, and mission-critical systems in collaboration with major space agencies.

We look forward to meeting you! 

Main Responsibilities

Are you looking to secure a career in a public sector environment? We would love to hear from you! 

As Copernicus Contributing Mission Operations Engineer you will be responsible for:

Verify processes in RRD are sufficient to satisfy requirementsMonitor operational Service activities and provide feedback and guidance as requiredMonitor service delivery performance with respect to the SLAOrganise operational meetings between the CCM RRD and the Copernicus Services and support ESA on regular progress meetings with RRDProduce and maintain deliverables Operational PerformanceUser feedback reportsFulfil the following requirements specific to the integration of new CCM data providers or missions with the CCM RRDReview the CCM RRD interface to CCM data providers requirements.Review the specific tailored on-boarding plan describing the foreseen API based interfaces and supervise the integration/completion of the CCM with the CCM RRDReview validation plansLiase with relevant parties to ensure operational readinessSupport Service Readiness Reviews (SRR) for CCM data providersCoordinate and oversee the end-to-end CCM data providers-CCM RRD system anomaly management process.Contribute to initiatives to develop and/or improve the service operations of the CCM RRD and the CCM data providers, including tracking and prioritization of changes and trade-off analyses to cope with complex changes Successful Candidate

Your skills:

The following skills and experience are mandatory:

Degree in a relevant technical field such as Physics, Engineering, Mathematics, Geography, GeosciencesThe ability to communicate both written and spoken in English At least 5 years of experience in a directly relevant Space EO industrial or research environmentKnowledge of ESA EO missions and their operational contextAwareness of Copernicus environment stakeholder and Copernicus Contributing MissionsYou have a good knowledge of GIS and related applications and toolsGood documentation skills, including writing and editing complex technical reports.Proficiency in MS Office ToolsGood communication skillsYou are results oriented and user oriented focusingYou are a team player with an appetite for learning

The following skills would be highly desirable: 

Knowledge of Earth Science research communityExperience in System EngineeringGround Segment experience, including development and IVVExperience with cloud infrastructure and API-based interfacesExperience in working in an international contextExperience in EO Data ProcessingExperience with OGC (Open Geospatial Consortium Standard)

Relocation :

Rome's central location in Italy offers excellent transportation links within the city and across the country. The city is well-connected by a network of highways and railways, with Ciampino Airport or Fiumicino, providing convenient access to international destinations.
 
Serco provides relocation support for all EU passport holders planning to move to Rome and join Serco Italia S.p.A

On Offer :

Competitive Salary.Great career opportunities in the Space industryComprehensive package of benefits offered by the company, such as life insurance and health insurance.Engaging company events to foster team spirit.Hybrid working model to support work-life balance.Opportunity to work in an international environment. About the Company

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here. 

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