Kuala Lumpur, Selangor, Malaysia
1 day ago
Coordinator - Service Coord

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities:

Responsible for promoting the growth of the CSS service because of sales and marketing success

Executes solution development, leveraging core and diversified solutions to enhance the CSS value proposition in collaboration with other service lines and Cencora business units

Supports the pipeline of CSS opportunities, and work with local and global Sales teams to ensure that client interactions convey World Courier’s commitment to serve their needs in alignment with the service line’s capabilities and capacities

Interacts with business development in presenting the company and service capabilities

Fosters experience in the Sales and Marketing team when it comes to the service offering

Works with the Enablement Function to create educational and support material for Sales

Supports the Senior Service Manager by working with sales and marketing teams to design a marketing program for the service line

This will include conference attendance and speaking engagements, as well as input into the development of sales collateral, and other outbound marketing activities, working with Marketing Function to propose and create content material to achieve commercial objectives

Partners with the Legal Functions to ensure successful contractual agreements are put in place before a new account begins to trade

Flexibility and availability to travel as required (less than 15%)

Reports Directly To:

Director, Service Excellence, CSS

.

Experience and Educational Requirements:

Bachelor’s Degree in business management or logistics related field required

At least 2 years in clinical trials/health care related experience with a customer facing/commercial background

Requires training in fields such as business administration, health care administration, logistics, sales and marketing, or similar vocations


Minimum Skills, Knowledge and Ability Requirements:

Understanding of ABC policies, philosophy, goals, and objectives in order to affect financial oversight in protecting the company’s assets

Understanding of healthcare logistics, clinical trial and commercial 3PL operations Strategic thinking skills

Able to generate ideas and opportunities and turn them into successful results

Effective interpersonal skills

Ability to intervene, challenge and steer to a productive outcome when differing opinions and priorities

Ability to perform financial planning and budget preparation tasks, as needed

Strong organizational skills

Attention to detail

Ability to follow and interpret profit and loss statements

Ability to implement processes resulting in satisfactory audit practices

Experienced in building personal collaborations, networks and teams inside and outside of the organization

Strong customer-service orientation

Able to adapt to change

Demonstrated analytical and problem solving skills

Ability to handle unexpected problems under pressure

Working in a matrix environment where influencing skills are key

Able to represent the company in a variety of internal and external settings

Excellent writing, Word, Excel, PowerPoint, and data management skills

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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