At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

More about GMNS

Global Merchant Services (GMS) has an excellent opportunity available for a Partnership Specialist role with Merchant Experience and Partnership Specialist, American Express Global Merchant Services manages all aspects of our vitally important merchant & stake holder relationships. Within this department is the Centralized Merchant Team Australia, whom responsible for delivering a vibrant network by retaining, protecting and growing card acceptance in small merchants and continuing to improve their satisfaction in having Amex as one of their preferred payment partners. Adding more Amex accepting merchants to our network is one of the key priorities of GMS and with an aim to drive a superior service and experience.

 

How will you make an impact in this role?

We are looking for an enthusiastic candidate with strong customer service and communication skills. An exciting and varied opportunity is now available for highly ambitious achievers to engage with American Express merchants based in Australia by building relationships through high value and impactful conversations.

To make outbound calls in English to an existing base of American Express small business merchants in Australia, supporting ongoing marketing campaigns, promoting card acceptance and drive coverage.Maintaining relationships with either new or existing Merchants of American Express in a consultative & qualitative approach.Showcase excellent negotiation and objection handling skills and proven ability to consistently deliver excellent results in challenging and competitive environments.Work with various stakeholders supporting digitally managed merchants. 

 

Minimum Qualifications

Candidates with 1 to 5 years of banking or insurance work experience or business development/sales experience or a successful telephone-based planning, execution and business development experience are highly encouraged to applyAdvanced English - both verbal and written, Cantonese and/or Mandarin highly desirablePrior knowledge or experience in financial services or ANZ market is a plus.Showcase excellent negotiation and objection handling skills and proven ability to consistently deliver excellent results in challenging and competitive environments.Be a skilled communicator who uses active listening to quickly gain an understanding of clients' needs and communicate in a clear, concise, articulate manner.Problem solving and conflict resolution skills.Team player with the ability to work in groups and contribute to team success.Self-motivator with a strong work ethic with passion to exceed personal targetsMalaysian Citizen or a Talent Pass - Residence holder.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.