About Us

People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? 

Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907.

About the Role

Your role as the Coordinator – Hospitality Services you are a key member of an inter-disciplinary team providing high quality; person centred care as well as contributing to the forward planning and development of services at the Residential Home. In this role will oversee the coordination and support of the non-clinical team at the Residential Home

Key Role Accountabilities:

Oversee the day-to-day non-clinical operation of the Residential Home in accordance with documented policy, procedure and policy frameworks.Provide leadership as part of the management team of Residential Home and support the activities necessary for a successful residential aged care home.Oversee and support business efficiencies for Residential Home in relation to income/expenditure reporting and monitoring of costs.Contribute to workforce planning, including the recruitment and selection of non-clinical staff in such as catering, cleaning and laundry staff in consultation with the Manager - Residential Aged Care.Oversee the efficient usage and procurement of supplies including but not limited to kitchen, cleaning and linen etc.Co-ordinate room turnovers including notifications to Maintenance and overseeing the progress of the work in a timely manner ensuring the quality of the work standard.Contribute to the ongoing development of the strategic direction of Residential facility and WMQ by participating in formal organisational strategic and operational planning.Manage and participate in the operational supervision and support of the non-clinical staff (catering, cleaning, and laundry) including the implementation of performance appraisals and professional
development plans.

About You

Certificate III or IV in a relevant discipline and demonstrated experience successfully managing the operations of a small to medium team.Demonstrated high-level leadership, management and organisation skills, including the ability to manage processes that support strategic direction and ensure the high performance and accountability
of a team-based service.Demonstrated understanding and ability to interpret organisational policies, practices, requirements, objectives, and trends in the provision of services including service standards, guidelines, best practice
and relevant accreditation processes.Experience and ability to work within financial and funding parameters, including taking responsibility for the management of costs and reporting against and ensuring compliance with budget requirements.Demonstrated experience working with families within a health setting and commitment to the provision of a person-centred model of care.Demonstrated understanding of high-quality hotel / housekeeping and catering services.Excellent interpersonal and written and verbal communication skills with the ability to effectively engage,
negotiate, influence, collaborate and liaise with a wide range of stakeholders.Demonstrated effective computer skills including MS Office and related applications packages (including
reporting).
 

What makes a difference for us:

Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.Relevant probity checks required by legislation and WMQ Limited policy.Current Driver’s Licence and willingness to drive in the course of work.

Why WMQ?

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace!

Access to salary packaging benefits that enable you to increase your take-home pay

Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage

Access to discounts on private health insurance, gym memberships and travel

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.