Returning Candidate? Log back in! Coordinator, Workforce Management Location US- ID 2025-4758 Category Administration Position Type Full-Time Remote Yes Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. Pay Range USD $20.44 - USD $24.33 /Yr. Work Schedule Description (e.g. M-F 8am to 5pm) Varied schedules Business hours 8-630pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview

Navitus Health Solutions is seeking a WFM Coordinator to join our team

 

This entry level Coordinator, WFM is responsible for real-time intraday monitoring and scheduling to ensure internal and external service level commitments are achieved. The Coordinator, WFM performs basic troubleshooting with the workforce management tools including input and output systems and escalates, as necessary. The Coordinator, WFM collaborates openly and effectively with the various operational units to ensure coordinated communication that achieves success in coaching and retaining staff.

 

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team? 

Perform live monitoring of service queues to identify issues that impact our service levelsUtilize tools to perform intraday monitoring on agent adherence and provide recommendations based on those observationsUtilize our WFM tools to update schedules in real-time to account for non-adherence events such as absences, late arrivals, and early departuresRespond timely to email inquiries from agents, leadership, and support staff to the WFM shared mailboxPrepare standard and ad-hoc reports as required for internal and external customers with high level of accuracy and professionalismResponsible for development of training materials and documentation of policies and procedures related to WFM and its support processesCollaborate with leadership to address non-adherence events that are eligible for disciplinary actionTake meeting minutes, track follow-ups, send calendar invites, and complete other administrative tasks needed within the WFM teamEntry level position assists with implementing new contact channels including schedules etcOther duties as assigned Qualifications

What our team expects from you?

A minimum of a high school diploma or equivalent required, associate degree in the field mathematics, statistics, or related field preferredHigh level knowledge of department and organizational processesAdvanced proficiency with Microsoft Office applications (i.e. MS Word, Excel, PowerPoint, Outlook)Experience in a call center or customer service environment preferredParticipate in, adhere to, and support compliance program objectivesThe ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus? 

Top of the industry benefits for Health, Dental, and Vision insurance

20 days paid time off 

4 weeks paid parental leave 

9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program – up to $750! 

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