RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES: • Coordinates, patient relations services, programs and activities in accordance with established system-wide and departmental policies and procedures of The Queen’s Health Systems. II. TYPICAL PHYSICAL DEMANDS: • Essential: seeing, hearing, speaking. • Frequent: standing, sitting, walking, finger dexterity. • Occasional: lifting and carrying usual weight of 20 pounds up to 50 pounds. • Operates various office equipment such as computer, telephone, copier, fax, typewriter. III. TYPICAL WORKING CONDITIONS: • Not substantially subjected to adverse environmental conditions. IV. MINIMUM QUALIFICATIONS: A. EDUCATION/CERTIFICATION AND LICENSURE: • Bachelor's degree in Social Science, Communications, Psychology or related field; or four (4) years experience in a patient advocate type position in a comparable medical center may be substituted for the education requirement. B. EXPERIENCE: • In addition to the education requirement, three (3) years experience in advocacy, patient rights laws, and regulations. • Experience to demonstrate: o Knowledge of American with Disabilities Act (ADA) requirements as it relates to healthcare. o Ability to communicate effectively both orally and in writing with a broad range of people. o Ability to perform multiple tasks, set priorities, research/problem solve, and make independent decisions with minimal assistance. o Knowledge and ability to design effective presentations of data in reports, graphs, other visual presentations, etc. o Excellent customer service skills and ability to deal effectively with internal and external customers. Equal Opportunity Employer/Disability/Vet