Posting Detail Information Working TitleCoordinator, Member Services Position LocationFort Collins, CO Work LocationPosition is fully in-office/in-person Research Professional PositionNo Posting Number202500966AP Position TypeAdmin Professional/ Research Professional Classification TitleProf/Indiv Contrib III Number of Vacancies Work Hours/Week40 Proposed Annual Salary Range$54,000-$59,000 Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. + Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf) + Explore the additional perks of working at CSU here. + For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) . + Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) ! Desired Start Date10/13/2025 Position End Date (if temporary) To ensure full consideration, applications must be received by 11:59pm (MT) on07/25/2025 Description of Work Unit The Division of Student Affairs fosters a welcoming and sustainable campus community that supports students and staff holistically. We collaborate across the University to inspire and empower students to be active learners inside and outside the classroom, successful graduates, and engaged global citizens. We support student success through an array of services and resources including housing, dining, recreation, student government, student organizations, as well as legal, career, health, well-being, belonging, and crisis services. The Division employs 900 career staff, 2,000 student and hourly staff, and manages a budget of over $250 million. Campus Recreation, an auxiliary unit in the Division of Student Affairs, provides wellness and healthy lifestyle oriented programs, events, and services to Colorado State University students and employees via seven programmatic areas: Student Recreation Center, Aquatics, Fitness, Intramural Sports, Sport Clubs, Outdoor Program, and Climbing Wall. Nine service units – Membership Services, Business Office, Information Technology, Communications/Marketing, Facility Scheduling, Training and Development, Custodial Services, Equipment Management, and Maintenance – support the program functions to provide seamless customer service to CSU students, employees, and their families. Campus Recreation facilities, programs, and services promote a sense of community, support student development through leadership and employment opportunities, and encourage the pursuit of a healthy lifestyle to a diverse University population. Campus Recreation employs 34 career staff, up to 50 part-time staff, and 300+ student staff who are committed to providing a safe, welcoming space to CSU community members from all backgrounds and fitness levels. Department webpage:http://csurec.colostate.edu/ Position Summary The Member Services Coordinator provides leadership, vision, and supervision of three comprehensive membership and customer service areas comprised of the Student Recreation Service Center, Check In Desk, and Equipment Desk. The Coordinator is solely responsible for personnel management, training, and scheduling for an average of 60 student staff who work as a team to operate the Student Recreation Center Service Center, Check In Desk, and Equipment Desk with responsibilities that include monetary transactions, conflict resolution, customer service delivery and recovery, and emergency response during the 116+ hours of Student Recreation Center weekly operations. The Coordinator works collaboratively with other areas within the Department, Division of Student Affairs, and throughout the University to enhance the member and guest experiences in recreation facilities or while participating in Campus Recreation programs/services. The Coordinator is committed to promoting Campus Recreation’s values by creating a welcoming environment in department facilities and via programming to our University community. Some weekend hours dependent on programmatic offerings, University calendar, area requirements, or department/university events are required. This position is on-call to respond to personnel and building emergency situations. Required Job Qualifications + Bachelor’s degree in exercise science, physical education, kinesiology, recreation administration, sport management, leisure studies, student affairs, or comparable degree + Two years of work experience in customer service or membership operations + Experience supervising, managing, and mentoring student staff + Experience developing and leading educational trainings Preferred Job Qualifications + Master’s degree in exercise science, physical education, kinesiology, recreation administration, sport management, leisure studies, student affairs, or comparable degree + Two-year 20-hr/week graduate assistantship in recreation member services or facility operations + Direct personnel management experience: recruiting, hiring, training, scheduling, evaluating, and disciplining + Budget development and budget management experience + Experience with member services or customer service in collegiate recreation or higher education + Experience with member management software (e.g. Fusion or comparable) + Experience in developing a learning outcome-based assessment program for student staff + Experience with programming or service delivery for diverse community populations Essential Duties Job Duty CategoryPersonnel Management Duty/Responsibility Supervise Student and Non-Student Employees: + Recruit, hire, onboard, train, supervise, mentor, discipline, terminate, and facilitate professional development for an average of 60 member services assistants and 5 member services manager student staff who work a combined 475 hours per week + Determine employee schedules, monitor schedules for accuracy and adequate facility or program supervision, adjust scheduling process based on staffing need and budget, and oversee time edit processing and bi-weekly approval + Develop and lead student staff meetings and trainings including: + Monthly in-services for entry level positions policies, procedures, inclusivity, customer service, service recovery, risk management, emergency response, membership software, as well as promoting department leadership program, diversity trainings, and student development fund opportunities + Weekly manager meetings including education and training on broader department and area policies, procedures, regulations, safety/risk management practices for implementation as well as leadership training/development topics related to supervisory components of manager position + Implement annual employee evaluations: conduct and review evaluations, identify patterns, determine merit, and recommend changes to improve employment process and/or work productivity + Conduct reviews of student staff and make selection for promotions + Oversight of annual review of area student employee manual + Determine components and process for a student employee mentoring and recognition program(s); implement and evaluate program(s) and make decisions on modifications + Monitor area emergency response, prevention, and safety procedures including Member Services emergency response, customer service, fiscal, and policy and procedure audits; adjust training based on employee performance during audits Percentage Of Time50 Job Duty CategoryAdministration Duty/Responsibility + Responsible for annual budget development, management, and expenditure decisions: $335K + Responsible for all department point-of-sale to ensure daily reconciliations are accurate and errors corrected: Student Recreation Center memberships and related services (locker and towel rental, equipment purchases, etc.), Massage Therapy Program, Outdoor Program and Climbing Wall, Intramural Sports Program, Fitness Program, and Sport Club Program. + Identify and resolve safety/risk management issues; inform Assistant Director, Member Services of issues and action taken for resolution + Maintain equipment rental inventory including purchases of new equipment and maintaining Fusion records for all checkout equipment + Research equipment/products and consult with vendors to compare quality and pricing, make selection decisions, and work with CSU Procurement Services to acquire products and equipment for program operations/delivery + Manage lost and found items and procedures + Oversee the main points of contact for the department including the csurec@colostate.edu email and the department phone messaging system + Submit facility requests within established timelines, policies, and procedures + Submit marketing requests within established timelines, policies, and procedures + Contribute to Campus Recreation Strategic Plan review/revisions and initiatives + Develop annual area and individual area goals and professional work plan + Assist in the creation of area semester reports for inclusion in annual Campus Recreation Annual Report + Serve alongside the Assistant Director as an expert and resource for Campus Recreation’s membership management software, Innosoft Fusion + Serve as campus security authority and complete annual training + Other duties as assigned by the Assistant Director, Member Services Percentage Of Time25 Job Duty CategoryMember Services Leadership Duty/Responsibility + Delegated authority to assume full responsibility for Member Services and Facility Scheduling in the absence of the Assistant Director, Member Services + Serve as a mentor and role model to Member Services area student staff in relation to performance expectations, professional development, and student staff development/leadership + Demonstrate and role model a commitment to exceptional customer service by responding to participants’ needs, concerns, and suggestions in a timely manner + Embrace and apply the tenants of a team model with student and career staff to sustain an inclusive and trusting working environment + Membership on one standing department committee + Participate on or assume a leadership role on Campus Recreation, Division of Student Affairs committees, projects, activities, and events + Develop and maintain collaborative, supportive, and professional relationships within the Department, Division, and University + Support colleagues and actively contribute to a collegial work environment by demonstrating diplomacy and tact + Demonstrate active engagement with and support of diversity of individuals, opinions and perspectives + Demonstrate active engagement with and support of the department Mission, Vision, and Values + Assess Member Services area services, programs, events, and customer satisfaction in conjunction with Department Assessment Plan + Participate in professional development through department, Division of Student Affairs, University programs, workshops, or external opportunities + Plan content, arrange contributors/presenters, and finalize logistics for department professional development retreats on rotating basis + Direct Member Services efforts to provide inclusive services and creating an inclusive educational and operational environment for staff and participants + Work with Assistant Director to address member concerns/complaints related to customer service or membership policies: Investigate and apply appropriate resolution or alternative solution(s) to complex situations and/or conflict interactions pertaining to membership access, usage, and policies. + Establish and maintain positive working relationships with appropriate offices (Orientation and Transition Programs, Training and Organizational Development, Ram Card Office, Alumni Office, Osher Institute, ROTC , INTO , Conference and Event Services, etc.) for arrangements and issues related to member services and access to the Student Recreation Center Percentage Of Time25 Application Details Special Instructions to Applicants Interested applicants must submit a cover letter which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the names, e-mail addresses, and telephone numbers of three (3) professional references. References will not be contacted without prior notification of candidates. If you have questions, please contact Dr. Erin Patchett (erin.patchett@colostate.edu). Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact. Conditions of EmploymentPre-employment Criminal Background Check (required for new hires) Search ContactErin Patchett, erin.patchett@colostate.edu EEO Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. References Requested References Requested Minimum Requested3 Maximum Requested3 Supplemental Questions Required fields are indicated with an asterisk (*). + * Will you have a Bachelor's degree in exercise science, physical education, kinesiology, recreation administration, sport management, leisure studies, student affairs, or comparable degree by anticipated start date? + Yes + No + * Will you have two years of work experience in customer service or membership operations by the anticipated start date? + Yes + No + * Will you have experience supervising, managing, and mentoring student staff by the anticipated start date? + Yes + No + * Will you have experience developing and leading educational trainings by the anticipated start date? + Yes + No Applicant Documents Required Documents + Cover Letter + Resume Optional Documents