CLC’s Innovations and Operations’ Licensing team is focused on providing our licensees and institutions with unmatched customer service and delivering solutions. Through the use of our Brand Manager 360 platform, we facilitate submitting artwork, reporting royalties, disclosing suppliers and all aspects of license management.

As a Licensing Coordinator, you will be primarily responsible for delivering best-in-class customer service and support to licensees. You will communicate directly with other CLC departments including Royalty Operations, Legal, and Partnerships to resolve issues and to act as the go-between for those departments and the licensee. You will also help shape the strategic vision of our solutions by acting as the voice of the User.

This role will be client-facing across both internal and external users.

Specific Responsibilities

Handle inbound calls and tickets from our customers and staffRespond to all requests in a timely, professional mannerExecute day-to-day administration of licensee accountsMaintain open communications and users of the platform, functioning as a systems expert and technical communications resourceDevelop relationships and open communication with internal staff overseeing relationships with clientsAssist in providing information to be used in enforcement efforts, audits, and/or on-campus training sessionsResponsible for enhancing, developing and implementing guidelines for licenseesProvide training to licensees for licensing requirements

Qualifications

Minimum of 1 year relevant experienceBachelor’s degree preferred but not requiredDesire to help customers and find solutionsExcellent oral and written communication skillsThe ability to multi-task and manage changing priorities throughout the dayMust be a team-player, possess outstanding customer service skills and be self-motivated.This position will require the ability to work under minimal supervision, within a group environment, to address a dynamic range of customer related issues.Great listening skills and the capability to remain calm and helpful when working with clients is essential.Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects.Must demonstrate the ability & desire to increase knowledge.Ability to establish a deep understanding of customer concerns and thoughts regarding the use of various systems, and the ability to troubleshoot as neededAbility to create and maintain end-user product documentation and associated materials

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Heath Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k), and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Healthy Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.