Overview:

The Operations Coordinator (Regular and Extended Hour shifts), will support the customers and manager in executing day-to-day activities relevant to current assignments. The Operations Coordinator will collaborate closely with customers, carriers, and internal groups, ensuring compliance with logistics requirements are met in order to achieve high operations and customer service excellence.

This role may require extended availability to take emergency calls on some evenings, nights, and weekends.

Responsibilities:

Operations 

Execute day-to-day operational activities according to requirements and KPI to obtain high customer satisfaction Review shipments to determine appropriate transportation mode to meet the customers shipping and delivery requirements, select the most cost effective and service reliable carrier Timely and accurate entry of events troubleshooting any issue that arises Complete daily logs and trackers Provide out of office availability to assist emergency calls on some evenings, nights, and weekends,

Customer Service

Coordinates with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery, and recovering loads when necessary Respond to customer inquiries with detailed updates by email, phone Qualifying Customers and Carriers Assist with handle rate negotiations with carriers on a spot rate basis Join calls with internal teams, customers, build rapport, strengthen business relationship Implement new process/procedures based on customer request/requirement

Education:

General Education - Post-Secondary Non-Tertiary Education

Experience:

General Experience

Sound experience and understanding of straightforward procedures or systems (Preferred 2 years)

Managerial Experience

Very limited (0 to 3 months)

The typical starting salary range for this position is: $43,620 - $48,620.

The actual salary offer will take into account multiple factors including skills, experience, and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

Candidates are eligible for the following benefits: 
 
• PTO 
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program