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Vous serez chargé de stimuler la croissance de SPOT au sein de l'entreprise en participant directement aux processus d'établissement des devis, de livraison, de facturation et de production de rapports.  Vous aurez une interaction quotidienne avec les membres clés de l'équipe de service les clients et les fournisseurs. Vous mènerez des initiatives d'amélioration continue, notamment une utilisation accrue des outils d'estimation et des outils mobiles pour la numérisation. 

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Nos clients apprécient notre capacité à fournir des devis rapidement et efficacement dans le cadre de notre prestation de services.

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Responsabilités principales :

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Devis ponctuels

\n\nSoutenir les professionnels des services sur le terrain, les superviseurs des services sur le terrain dans la génération de propositions pour les opportunités moyennement et hautement complexes\nObtenir des pièces/sous-traitants/prix spéciaux, le cas échéant\nCréer des devis SPOT dans le système de devis (CPQ), et préparer le devis pour approbation (avec la contribution du terrain)\nGénérer une proposition pour examen et approbation (avec la contribution du terrain)\nEnvoyer la proposition au client et assurer le suivi pour obtenir ses commentaires et son approbation ou son ordre de procéder\n\n

Livraison du dispositif SPOT

\n\nConfiguration du client (s'il s'agit d'un nouveau client), y compris la vérification des informations relatives au client dans SAP/FX/FSL\nGénère le bon de travail avec l'expédition, enregistre le RQ au besoin (s'assure que le nom du client, la portée et le PO sont entrés correctement)\nS'assurer que la documentation appropriée est reçue, que les COI/SOV/ documents signés sont retournés\nInformer le personnel sur le terrain des informations relatives au bon de travail, vérifier le calendrier de livraison, communiquer le calendrier au client\nCommander, recevoir et coordonner tout le matériel nécessaire au travail\nÉmettre les bons de commande, mobiliser et programmer les sous-traitants (avec l'aide du terrain).\nAu cours du projet, commencer à s'assurer que tous les coûts de matériel, de sous-traitance et autres sont traités et transférés sur le chantier avant la clôture (y compris le suivi avec les fournisseurs pour s'assurer que les coûts sont correctement saisis)\nS'assurer de l'achèvement complet des travaux sur le terrain avec le personnel de terrain\nFinaliser le bon de travail pour inclure tous les coûts, la description du travail, etc.\nComplète le bon de travail dans FX/FSL (avec l'aide de l'équipe sur le terrain)\nPour les travaux plus importants ou les devis SPOT, assurer la liaison avec l'équipe administrative pour établir la facturation progressive\nVérifier que le bon de travail est fermé et exporté dans FX/FSL\n\n

Clôture et facturation de SPOT

\n\nS'assurer de la fermeture du bon de travail et de l'action correcte du Centre d’Aide aux Entreprises\nSurveiller les rapports de facturation et de non-facturation pour s'assurer que le travail a été correctement traité et facturé\nEnvoyer les factures au client si nécessaire\nEffectue un suivi auprès du client (si nécessaire) pour s'assurer que les documents/factures ont été reçus\nVérifier la satisfaction du travail au besoin\nVeille à l'encaissement des fonds et assure le suivi des litiges, le cas échéant\n\n

Rapports financiers

\n\nRapport mensuel sur les performances de l'équipe pour les travaux ponctuels, y compris les travaux non facturés\nEffectuer des prévisions de travail (si nécessaire) et contrôler le coût global du travail par rapport à l'estimation\nFaire remonter les éléments au besoin si le suivi n'est pas conforme à l'objectif ou à l'estimation\n\n

Numérisation du travail

\n\nPromouvoir et améliorer l'adoption du CPQ et l'utilisation du CPQ mobile au sein des équipes.\nSoutenir la mise en œuvre d'activités supplémentaires de numérisation du travail et agir en tant que champion local pour ces initiatives\n\n

Réalisation d'indicateurs clés de performance

\n\nLa réussite dans ce rôle sera démontrée par la réalisation des indicateurs financiers de l'entreprise, notamment les objectifs de commande et de marge de SPOT, les objectifs de facturation et de recouvrement\nCe rôle contribuera également de manière positive à la mesure de la satisfaction de nos clients\n\n

 

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 Vous devez avoir :

\n\nUn diplôme d'études secondaires complété\n3 ans d'expérience professionnelle en administration/gestion de projet/ventes\nBilinguisme (français et anglais)\n\n

Nous valorisons :

\n\nBaccalauréat ou certificat technique/professionnel\nExpérience dans le domaine CVAC\nExcellentes compétences informatiques, y compris la maîtrise de MS Office (Word, Excel et PowerPoint).\nCompétences de base en gestion de projet, y compris la hiérarchisation des tâches, l'établissement de calendriers, la gestion des coûts et l'établissement de rapports.\nCapacité à suivre des instructions et à identifier les possibilités d'amélioration.\nExpérience antérieure dans l'industrie\nExpérience préalable dans le domaine technique/de l'installation\nExpérience préalable du service à la clientèle\nBonnes compétences en matière de présentation\nExpérience de la vente interne ou de la gestion de comptes\n\n

 

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You will be responsible to drive SPOT growth within the business through direct involvement in the quoting, delivery, billing, and reporting processes.  You will have day to day interaction with key members of the service team (FSS, FSS, FSL, SBL, RGM), customers, and suppliers. You will lead continuous improvement initiatives including enhanced use of estimating and mobile tools for digitization.  

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Our customers value our ability to deliver quotes quickly and efficiently as part of our service delivery.

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Key focus areas:

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Spot Quoting

\n\nSupport Field Service Professionals (FSP), Field Service Supervisor’s (FSS) with proposal generation for medium-high complex opportunities.\nObtain parts/subcontractor/special pricing as required\nCreates SPOT quotes in quoting system (CPQ), and prepares estimate for approval (with input from field)\nGenerate proposal for review and approval (with input from field)\nSends proposal to customer and follows up for feedback and their approval / order to proceed\n\n

SPOT Delivery

\n\nCustomer setup (if new) including verification of customer information in SAP/FX/FSL\nGenerates work order with dispatch, books RQ as needed (Ensures proper assigned to, customer name, scope, and PO is entered)\nEnsures proper documentation is received, COI/SOV’s/Signed Documents are returned\nInforms field of work order information, verifies schedule for delivery, communicates schedule to customer\nOrders, receives, and coordinates all material for the job\nIssues PO’s, mobilizes, schedules subcontractors (w/ input from field)\nDuring project, starts the process of ensuring all material/sub/others costs are processed and transacted to the job prior to closure (including follow up with suppliers to ensure costs are correctly captured)\nEnsures 100% completion of work in the field with field staff\nFinalizes work order to include all costs, work description, etc. are in.\nCompletes work order in FX/FSL (w/input from field team)\nFor larger or quoted SPOT jobs, liaise with administration team to complete progress billing\nVerifies the work order is closed and exported in FX/FSL\n\n

SPOT Close Out and Billing

\n\nEnsures work order closure and correct action by Business Support Center\nMonitors billing reports and unbilled to ensure the job has been correctly processed and billed\nSends invoices to customer as needed.\nFollows up with customer (when needed) to ensure paperwork/invoice received.  \nChecks on satisfaction of job as needed.\nEnsures cash collection and follows up on disputes as needed.\n\n

Financial Reporting

\n\nReport monthly performance of team for spot work including unbilled\nComplete job forecasting (if required) and overall job monitored for cost against the estimate\nEscalate items as needed to FSS / FSL if not tracking to target or estimate\n\n

Work Digitization

\n\nPromote and enhance CPQ adoption and use of CPQ mobile across the teams\nSupport implementation of additional work digitization activities and act as local champion for these initiatives\n\n

KPI Achievement

\n\nSuccess in this role will be demonstrated through achievement of business financial metrics including SPOT order and margin targets, billing and collection targets\nThe role will also positively contribute to our customer satisfaction metric\n\n

 

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Qualifications, Experience and Knowledge

\n\nHigh School Diploma\n3 + years work experience in customer support management or a similar role\nBilingual in French and English\n\n

 

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We also value

\n\n Bachelor's degree in Business Administration or a related field\n\n\nExcellent computer skills including proficiency in MS Office (Word, Excel, and PowerPoint)\nGood written and oral communication with strong attention to detail\nBasic project management skills including task prioritization, scheduling, cost management and reporting\nAbility to follow instructions and identify opportunities for improvement\n\n\nPrevious industry experience\nPrevious technical/installation experience\nPrevious customer service experience\nBachelor’s degree or technical/professional certificate\nGood presentation skills\nInternal sales or account management experience\n\n

 

 

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You will be responsible to drive SPOT growth within the business through direct involvement in the quoting, delivery, billing, and reporting processes.  You will have day to day interaction with key members of the service team (FSS, FSS, FSL, SBL, RGM), customers, and suppliers. You will lead continuous improvement initiatives including enhanced use of estimating and mobile tools for digitization.  

\n

 

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Our customers value our ability to deliver quotes quickly and efficiently as part of our service delivery.

\n

 

\n

Key focus areas:

\n

Spot Quoting

\n\nSupport Field Service Professionals (FSP), Field Service Supervisor’s (FSS) with proposal generation for medium-high complex opportunities.\nObtain parts/subcontractor/special pricing as required\nCreates SPOT quotes in quoting system (CPQ), and prepares estimate for approval (with input from field)\nGenerate proposal for review and approval (with input from field)\nSends proposal to customer and follows up for feedback and their approval / order to proceed\n\n

SPOT Delivery

\n\nCustomer setup (if new) including verification of customer information in SAP/FX/FSL\nGenerates work order with dispatch, books RQ as needed (Ensures proper assigned to, customer name, scope, and PO is entered)\nEnsures proper documentation is received, COI/SOV’s/Signed Documents are returned\nInforms field of work order information, verifies schedule for delivery, communicates schedule to customer\nOrders, receives, and coordinates all material for the job\nIssues PO’s, mobilizes, schedules subcontractors (w/ input from field)\nDuring project, starts the process of ensuring all material/sub/others costs are processed and transacted to the job prior to closure (including follow up with suppliers to ensure costs are correctly captured)\nEnsures 100% completion of work in the field with field staff\nFinalizes work order to include all costs, work description, etc. are in.\nCompletes work order in FX/FSL (w/input from field team)\nFor larger or quoted SPOT jobs, liaise with administration team to complete progress billing\nVerifies the work order is closed and exported in FX/FSL\n\n

SPOT Close Out and Billing

\n\nEnsures work order closure and correct action by Business Support Center\nMonitors billing reports and unbilled to ensure the job has been correctly processed and billed\nSends invoices to customer as needed.\nFollows up with customer (when needed) to ensure paperwork/invoice received.  \nChecks on satisfaction of job as needed.\nEnsures cash collection and follows up on disputes as needed.\n\n

Financial Reporting

\n\nReport monthly performance of team for spot work including unbilled\nComplete job forecasting (if required) and overall job monitored for cost against the estimate\nEscalate items as needed to FSS / FSL if not tracking to target or estimate\n\n

Work Digitization

\n\nPromote and enhance CPQ adoption and use of CPQ mobile across the teams\nSupport implementation of additional work digitization activities and act as local champion for these initiatives\n\n

KPI Achievement

\n\nSuccess in this role will be demonstrated through achievement of business financial metrics including SPOT order and margin targets, billing and collection targets\nThe role will also positively contribute to our customer satisfaction metric\n\n

 

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Qualifications, Experience and Knowledge

\n\nHigh School Diploma\n3 + years work experience in customer support management or a similar role\nBilingual in French and English\n\n

 

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We also value

\n\n Bachelor's degree in Business Administration or a related field\n\n\nExcellent computer skills including proficiency in MS Office (Word, Excel, and PowerPoint)\nGood written and oral communication with strong attention to detail\nBasic project management skills including task prioritization, scheduling, cost management and reporting\nAbility to follow instructions and identify opportunities for improvement\n\n\nPrevious industry experience\nPrevious technical/installation experience\nPrevious customer service experience\nBachelor’s degree or technical/professional certificate\nGood presentation skills\nInternal sales or account management experience\n\n

 

Additional InformationJOB ID: HRD264139Category: Customer ExperienceLocation: 2366 Rue Galvani,Quebec City,Quebec,G1N 4G4,CanadaNonexemptBusiness Services