The Knowledge Manager is the overall in – charge of the Functional Group’s Knowledge – related activities and initiatives – from design, implementation and evaluation; working closely with the COO Academy Lead and business leads. This role will cover Implicit Knowledge requirements: value chain, clients, product lifecycle, regulations, ING network, IT architecture, market trends, service & change management and function – specific learning requirements.

·       Implement knowledge management strategy including mechanisms and activities for capturing, organizing and developing information, knowledge and stories from the Academy, Process Experts, SMEs and employees in general

·       Drive initiatives which will help employees to easily access and use knowledge

·       Create and/or implement effective tools for evaluating, assessing and communicating the impact of knowledge management efforts

·       Through training, coaching and support, enable the business embed best-practice approaches to information and knowledge management into all areas of their work

·       Champion knowledge activities on the ground and ensure participation and involvement from all stakeholders

·       Maintain and ensure sustainability of Knowledge capture and transfer activities through the knowledge portal, development and administration of assessment tests, formation of communities of practice, social and gamified learning, working closely with CoEs, SMEs and Support Groups

·       Innovate current knowledge tools and assets – in line with the business and people agenda

·       Identify ways to showcase the energy and innovation within the group and encourage learning across the membership

·       Represent COO Academy in Management meetings and planning sessions

·       Facilitate knowledge sharing sessions / learning programs

·       Provide timely reports and updates on Knowledge Management initiatives