**Job Description** **Remote:** This role is based remotely but if you live within a 50-mile radius of Atlanta, Austin, Detroit, Warren, Milford, or Mountain View, you are expected to report to that location three times a week, at minimum. **About the Role:** We are looking for a talented, curious, and highly motivated Conversational AI Designer to join our Voice AI team. The ideal candidate will breathe design and have expertise in Voice/Conversational interfaces. You will join a team of experts working on end-to-end multimodal customer experience, driving innovation in the rapidly evolving and expanding high-tech world of AI through user-centric practices and design. You will have an incredible opportunity to be our customer’s advocate and develop an inspiring vision and design execution. In this role, you will collaborate with other designers, researchers, technologists, and product stakeholders to craft effective and exceptional experiences through data-driven design. **Responsibilities:** + Design and develop AI-based conversationaland multimodalexperiences, advocating usability and user-centered design principles. + Developand promote conversation design best practice standards, reusableinteractionalpatterns, and processes. + Deliver effective design documentationto communicateexperiencerequirements, includingsample dialogs,conversational flow diagrams,prototypes,andmultimodalflows toconveyvoice and haptic interactions and design ideas that leverage AI. + Contribute to requirements gathering sessions and user stories. + Support usability testingand researchefforts by creating prototypes,participating inclinic sessions, analyzing, brainstorming, ideating etc. + Build strong relationshipswith internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience. + Identify, track, and monitor industry/experience trends and drivers of customerneeds andsatisfaction. + Support prototyping efforts based on user insight and technical explorations. + Visualize experiences using storyboards, customer journeys, user flows,low-fidelity wireframes and voice prototypes to illustrate visionand influenceimpactful experiencesinAI + Balance user needs, technical constraints, andproductobjectives to solve problems effectively,crafting world-classmultimodaluser experiences. **Additional Job Description** **Requirements:** + 5+ years creatingconversational design experiences. + Ability to combine vision with strong creative design execution. + Strong portfolio with work samples showcasing expertise, craft, aesthetics, and depth of thought. + Someexperience designing for Generative or AgentiveAI-powered experiences (prompt engineering/prompt chaining) + Understandingof machine learning & natural language processing (NLP) fundamentals. + Excellent time management; flexible and adaptable team player;resourceful in delivering high-quality work. + Experience incorporating research into the design process. + Abilityto work independently, be organized, self-motivated, and have attention to detail + Excellentwritten, visual, and verbal communication skills.  + Proficient in common design tools (e.g.Figma, VoiceFlow, ProtoPie,etc). + Demonstrated experience documentingfor **voice-only** **,** **voice-forward,** **and multi-modal** experiences + **Demonstrated experience creating** **i** **nteractive** prototypes for multimodalexperiences (voice, sound, visuals, touch, chat,etc) **Preferred Qualifications:** + Understandingand leveraging Generative AI forConversational Experiences, foundational elements of Conversation Design,and LLMs. + Ability to communicate technical concepts to a non-technical audience (verbal and written). + Ability to workeffectively within an environment that leverages robust design systems and libraries, while seeking to delight and impress users with innovative concepts and experiences. **Key Characteristics:** + **Empathy** : You are curious about how other people work, live, and think, you will enjoy meeting the users of our products, and thinking about design by visualizing yourself as one who will use it. + **Creativity** : Youcangenerate numerous potential solutions to a problem. More importantly, designers can screen out bad ideas and identify good ones. In our design environment, a designer needs the ability to brainstorm without egoorattachment to anyparticularidea. + **Superb communication skills** : You can communicate broad concepts as well as fine detail through written and graphical media. You can convey design solutions through sketches and visualizations, as well as through prose. + **A quick study** : Youcanunderstand systems and processes, both in software and in the real world. You will be required to digest and understand the many complex factors that govern vehicle design, from social and peer norms to a multinational regulatory environment. You will be able to successfully navigate those factors as you create design solutions. + **Outstanding collaboration skills** : You are an effortless collaborator.Youwelcome ideas from anysource andare prepared to build on them to make the work of your team successful. + **Comfort with ambiguity** : You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears comfortably, and can decide and act without having the total picture. + **Attention to detail** : You have strong organization skills and the ability toefficientlydocumentend-to-end experiences that arethorough andcomplete, including detailed accounts of edge-case and errorscenarios. **_Compensation_** : The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. + The salary range for this role is 143,000 - 220,400. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. + Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. **_Benefits_** **:** + Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. **GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT** **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (https://search-careers.gm.com/en/working-at-gm/)** **Our Culture** **How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)** Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (https://search-careers.gm.com/en/locations/) The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.