Job Description Summary

The Convention Services Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.

Job Description

The Convention Services Manager is responsible for coordinating meetings, conventions and other special events that are booked through the sales department. The Convention Services Manager synchronizes the needs of the group contact planning the event and the staff of the hotel to effectively execute the event function. The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders.

Job Description

Operational/Functional:

Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.  Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order. As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc. Work with sales staff to service and solicit new business.  Up-sell client events and manage function space and room block inventory as assigned.Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Report and communicate Meeting event needs between the client and hotel.Prepare and distribute amenity request forms for specified clients.  Obtain designated approvals and follow-up on delivery.Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards.  Ensure deficiencies are corrected by appropriate personnel.Welcome group contact upon arrival at function and ensure guest satisfaction.Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments. Interact with outside contacts:Guests – to ensure their total satisfactionAirlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new businessOther contacts as needed (Professional organizations, community groups).

May perform other duties as assigned

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.