Job Title: Control Room Operator
Location: Mitie | Mitec, 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
Hourly Rate: £12.60 p/h (uplifts for night shift/unsocial working hours will apply)
Shift Pattern: 4 on, 4 off (12 hour shifts – Mixture of days and nights)
Contract Type: Full time, permanent

About the Role

We are looking for a highly proactive and reliable Control Room Operator to join our team. Working in a fast-paced environment, you'll be the first point of contact for a range of operational activities, playing a key role in ensuring the smooth running of our services 24/7.

Key Responsibilities

Respond promptly and professionally to incoming telephone calls and emails from clients, field staff, and internal departments. Schedule and allocate tasks, ensuring appropriate coverage and compliance with operational requirements. Monitor and manage systems to track performance and workforce activity. Escalate any service issues or incidents in line with procedures. Maintain accurate records and logs of all communications and activities. Proactively identify and resolve issues before they escalate. Collaborate with colleagues and departments to ensure continuity of service.

What We're Looking For

Excellent communication skills (verbal and written). Strong organisational skills and attention to detail. Confident using IT systems including email, scheduling software, and internal databases. Ability to work under pressure and manage competing priorities. A proactive, can-do attitude with a problem-solving mindset. Previous experience in a control room, helpdesk, or scheduling environment is desirable but not essential – full training will be provided.

Essential

Applicants must have a 5-year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Benefits

Competitive hourly rate 4 on 4 off shift pattern offering work-life balance Full training and ongoing support Opportunities for career development within a growing organisation Access to employee benefits scheme

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.