Join our Team as a Control Centre Operator. We are currently seeking a reliable and tech-savvy Control Centre Operator to join our dynamic office team at GardaWorld. This casual role offers flexible, on-call hours (no guaranteed shifts), ideal for candidates with prior experience in scheduling, customer service, and working with technology. If you're a proactive communicator who thrives in a fast-paced environment, we’d love to hear from you.
What's in it for you?
We pay for your training at GardaWorld Campus
Structured Security Guard training – the best in the industry
The first step in your new career journey
We offer competitive wages & comprehensive health benefits
Uniform provided free of charge
Opportunities to grow alongside GardaWorld
Continuing education through GardaWorld Campus like Use of Force training
Responsibilities for Control Centre Operator
Create and manage schedules using scheduling software for a designated portfolio of accounts
Maintain accurate and up-to-date schedules across assigned sites
Fill all open shifts with appropriately classified guards, ensuring proper coverage
Confirm and approve billing and payroll for your portfolio of accounts
Investigate and resolve reported payroll discrepancies in coordination with relevant departments
Monitor and manage staffing levels, including additional coverage requirements
Minimize costs related to overtime, training, and show pay through efficient scheduling
Follow all scheduling instructions and procedures as outlined by management
Administer and process coverage change orders as needed
Work collaboratively with different departments within the control centre to provide ad hoc operational and administrative support
Qualifications for Control Centre Operator
Minimum of Grade 12 education with 1-2 years work experience, with Microsoft Office and Scheduling software knowledge Must have excellent customer service skills. The incumbent must have excellent interpersonal, organizing and planning skills, knowledge of Windows operating system, and a thorough understanding of the GTA and GardaWorld accounts. The individual must be flexible and able to work upon short notice Must be available 24/7, including days, nights, weekends, and holidays, to work any shift as assigned Have a clear criminal background Be eligible to work in Canada Must be able to work continental rotation